Member Experience Advisor

Texas Dow Employees Credit Union; Sugar Land (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Texas Dow Employees Credit Union in Sugar Land, TX seeks a Relationship Associate to deliver a memorable Member experience by processing transactions, opening and servicing accounts, and supporting consumer loans.

You will balance cash, assist with deposits, withdrawals, and loan payments, and work with Member Specialists to fund title work packages. This role emphasizes compliance, community engagement, and delivering world-class service while achieving personal sales goals.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of customer service experience preferred.
• Strong attention to detail with numbers and names.
• Able to work Saturdays and align with core hours.

Responsibilities

• Process deposits, withdrawals, and loan payments in lobby and drive-up.
• Open, maintain, and service deposit accounts and loans.
• Provide superior member service and resolve issues.
• Cross-sell products and refer partnerships when appropriate.

Skills

Attention to detail

Interpersonal communication

Customer service

Problem solving

Cross-selling

Money handling

Time management

Team player

Proactive attitude

Multitasking

Education

High School Diploma or equivalent

Tools

Ten-key calculator

Keyboard proficiency

Job description

Texas Dow Employees Credit Union in Sugar Land, TX seeks a Relationship Associate to deliver a memorable Member experience by processing transactions, opening and servicing accounts, and supporting consumer loans.

You will balance cash, assist with deposits, withdrawals, and loan payments, and work with Member Specialists to fund title work packages. This role emphasizes compliance, community engagement, and delivering world-class service while achieving personal sales goals.