Member Experience Advisor

Members 1st Federal Credit Union; Selinsgrove (Snyder County); On-site; USD 23,000 - 33,000; Full time

Job summary

Members 1st Federal Credit Union is seeking a Universal Member Service Representative to support branch operations, assist with new accounts, lending, and maintenance, and promote services to members.

You will engage in lobby activities, encourage consultative sales, ensure policy compliance, and participate in cross-functional teamwork to grow deposits and loans while delivering exceptional member experiences.

Qualifications

• 1-3 years related experience
• General and business knowledge equivalent to a high school diploma
• Ability to travel occasionally

Responsibilities

• Assist members with new accounts, lending, and account maintenance/review
• Support lobby engagement and branch growth through consultative service
• Ensure compliance with credit union policies and procedures and promote technology/self-service options

Skills

Customer service

Sales opportunities

Communication

Cash handling

Product knowledge

Attention to detail

Time management

Teamwork

Leadership

PC skills

Education

High school diploma

Tools

PC software familiarity

Job description

Members 1st Federal Credit Union is seeking a Universal Member Service Representative to support branch operations, assist with new accounts, lending, and maintenance, and promote services to members.

You will engage in lobby activities, encourage consultative sales, ensure policy compliance, and participate in cross-functional teamwork to grow deposits and loans while delivering exceptional member experiences.