Member Experience Advisor

Ardent-Federal-Credit-Union; Radnor (Delaware County); On-site; USD 32,000 - 52,000; Full time

Job summary

Ardent-Federal-Credit-Union is seeking a friendly Member Services professional to assist with new accounts and provide guidance on available credit products. You will greet members in person or remotely and help complete applications accurately while meeting quality standards.

The role emphasizes building lasting relationships, advising on services, and adhering to credit union policies. Occasional travel to branches and remote sites may be required.

Qualifications

• Courteous, professional member service.
• Ability to explain and initiate processing of credit union services.
• Knowledge of credit union functions, deposit and lending processes.
• Strong written and verbal communication; safe handling of sensitive information.

Responsibilities

• Assist members with membership/new account applications and process accurately.
• Build long-term member relationships and identify additional services.
• Originates/ disburses approved loan applications as needed.
• Process currency transaction reports and monitor for suspicious activity.
• Travel to branches and remote sites as needed.

Skills

Customer service

Sales ability

Communication

Interpersonal skills

Attention to detail

Education

High School diploma

Tools

Banking software

Job description

Ardent-Federal-Credit-Union is seeking a friendly Member Services professional to assist with new accounts and provide guidance on available credit products. You will greet members in person or remotely and help complete applications accurately while meeting quality standards.

The role emphasizes building lasting relationships, advising on services, and adhering to credit union policies. Occasional travel to branches and remote sites may be required.