Member Experience Advisor

United Federal Credit Union; Saint Joseph (MI); Hybrid; USD 36,000 - 48,000; Full time

Job summary

United Federal Credit Union is seeking a courteous and proactive Member Service Advisor to respond to member inquiries by phone, upsell loan and deposit products, and maintain accurate records. You will diagnose and resolve member issues while delivering a high level of service in a fast-paced call-center style environment.

Strong communication, writing, and relationship-building skills are essential, as is knowledge of Credit Union products and banking regulations.

Qualifications

• Proven customer service/sales experience required.
• Excellent communication and writing skills.
• Knowledge of Credit Union products and banking regulations.

Responsibilities

• Act as primary source of product information and service support for member and staff inquiries via phone.
• Sell and deliver Credit Union products and services.
• Provide accurate, complete, and consistent documentation.
• Maintain knowledge of all Credit Union products and services.

Skills

Excellent communication

Business writing

Computer literacy

Problem solving

Sales skills

Banking regulations

Adaptability

Education

High school diploma

Tools

Office software

Job description

United Federal Credit Union is seeking a courteous and proactive Member Service Advisor to respond to member inquiries by phone, upsell loan and deposit products, and maintain accurate records. You will diagnose and resolve member issues while delivering a high level of service in a fast-paced call-center style environment.

Strong communication, writing, and relationship-building skills are essential, as is knowledge of Credit Union products and banking regulations.