Member Experience & Growth Specialist

Members 1st Partnership; Selinsgrove (Snyder County); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Excellent healthcare

Benefits package

Professional growth opportunities

Work-life balance

Job summary

Members 1st Partnership is seeking a Universal Member Service Representative to support branch operations and deliver high levels of member satisfaction. You will assist with new accounts, lending, and account maintenance while promoting a consultative sales approach and guiding members to self-service options.

You will work as part of a team in a community-focused credit union, with opportunities for professional advancement and a strong emphasis on service quality and compliance.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to promote products and services to meet customer needs.
• Attention to detail and accuracy.
• Thorough knowledge of credit union products, services, policies and procedures.

Responsibilities

• Support all branch operations and help drive deposits, loans and service ratio growth.
• Assist members with new accounts, lending, account maintenance and support services while ensuring compliance.
• Promote a consultative sales culture and guide members to technology and self-service options.

Skills

Customer service

Sales opportunities

Communication

Attention to detail

Credit union products

Cash handling

Analytical/problem-solving

Organization/time management

Leadership

PC software familiarity

Education

High school diploma or equivalent

Tools

PC software

Job description

Members 1st Partnership is seeking a Universal Member Service Representative to support branch operations and deliver high levels of member satisfaction. You will assist with new accounts, lending, and account maintenance while promoting a consultative sales approach and guiding members to self-service options.

You will work as part of a team in a community-focused credit union, with opportunities for professional advancement and a strong emphasis on service quality and compliance.