Member Experience Specialist

First Atlantic Federal Credit Union; Freehold (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

First Atlantic Federal Credit Union is seeking a Member Service Specialist to deliver exceptional service across in-branch, online, and phone channels. You will process deposits, withdrawals, transfers, and loan payments while resolving member questions and ensuring a seamless experience.

You will educate members on banking products and digital tools, identify opportunities to strengthen relationships, and collaborate with colleagues to maintain accurate records and high satisfaction in a

Qualifications

• Process member transactions accurately and efficiently, including deposits, withdrawals, transfers, and loan payments.
• Provide support for online and mobile banking issues, guiding members through troubleshooting steps.
• Respond promptly to phone and digital inquiries, resolving account-related questions and concerns.
• Educate members on banking products, services, and digital tools to enhance their financial experience.
• Identify opportunities to strengthen member relationships and refer products or services that meet their needs.
• Maintain detailed and accurate member records in compliance with company policies and regulations.
• Collaborate with team members to ensure seamless branch operations and exceptional member satisfaction.

Responsibilities

• Process member transactions accurately and efficiently, including deposits, withdrawals, transfers, and loan payments.
• Provide support for online and mobile banking issues, guiding members through troubleshooting steps.
• Respond promptly to phone and digital inquiries, resolving account-related questions and concerns.
• Educate members on banking products, services, and digital tools to enhance their financial experience.
• Identify opportunities to strengthen member relationships and refer products or services that meet their needs.
• Maintain detailed and accurate member records in compliance with company policies and regulations.
• Collaborate with team members to ensure seamless branch operations and exceptional member satisfaction.

Job description

First Atlantic Federal Credit Union is seeking a Member Service Specialist to deliver exceptional service across in-branch, online, and phone channels. You will process deposits, withdrawals, transfers, and loan payments while resolving member questions and ensuring a seamless experience.

You will educate members on banking products and digital tools, identify opportunities to strengthen relationships, and collaborate with colleagues to maintain accurate records and high satisfaction in a