Member Experience Admin for HOA & Hospitality

Troon; Punta Gorda (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with employer match

Paid time off

Job summary

Willow Homeowners Association in Punta Gorda, FL is seeking a full‑time Administrative Assistant to support management with communications, meetings, and member services. You will handle mailings, phone calls, and general correspondence, and assist with architectural applications, website updates, and weekly communications.

The ideal candidate has a High School diploma and at least 2 years of customer service experience, strong typing (50 wpm), and the ability to multitask in a fast-paced

Qualifications

• Minimum 2 years of customer service experience is required.
• High School diploma or equivalent is required.
• Proficiency with Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Provide support to Management staff with mailings, phone calls, and general correspondence.
• Assist with questions, policies, concerns or complaints in a timely, professional manner.
• Provide exceptional customer service to members to ensure a memorable experience.
• Assist with Architectural Review applications and manage correspondence.
• Act as receptionist and provide information to orient new owners about the HOA and amenities.
• Maintain and update the community website and create promotional materials for the website and weekly communications to members.
• Communicate clearly with Owners and Guests in writing and verbally.
• Assist Community Association Manager on special projects as needed.

Skills

Customer service

Multitasking

Written and verbal communication

Professional demeanor

Education

High School Diploma or Equivalent

2+ years customer service experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Willow Homeowners Association in Punta Gorda, FL is seeking a full‑time Administrative Assistant to support management with communications, meetings, and member services. You will handle mailings, phone calls, and general correspondence, and assist with architectural applications, website updates, and weekly communications.

The ideal candidate has a High School diploma and at least 2 years of customer service experience, strong typing (50 wpm), and the ability to multitask in a fast-paced