Member Engagement & Retention Specialist - Flexible Schedule

Channel Islands YMCA; Camarillo (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free YMCA Family Gym Membership and</n

program discounts

Education Assistance Program Up To $1,

YMC A Retirement Fund

Paid Sick Leave

Flexible Schedule

Job summary

Channel Islands YMCA is seeking a Member Engagement Specialist to conduct interviews and facility tours, promote memberships, and manage recruitment and retention tracking. You will engage with prospective members, follow up via branch promotions and reports, assist with program enrollment, and handle front desk responsibilities with a focus on exceptional service.

The role emphasizes proactive member relations, smooth processing of memberships and fees, and collaboration with program staff to

Qualifications

• Strong customer service skills and a welcoming communication style.
• Ability to conduct facility tours and promote memberships.
• Knowledge of YMCA programs to assist with enrollment.
• Able to follow up with prospective members using branch promotions and reports.
• Maintain front desk area and cash handling procedures.

Responsibilities

• Conduct interviews and tours to promote new memberships.
• Engage members and monitor recruitment/retention reporting.
• Process new memberships and monthly fees.
• Provide exceptional service and address member inquiries.

Skills

Customer service

Interviewing

Membership enrollment

Communication

Retention tracking

Cash handling

Reception duties

Education

High School Diploma or GED

Job description

Channel Islands YMCA is seeking a Member Engagement Specialist to conduct interviews and facility tours, promote memberships, and manage recruitment and retention tracking. You will engage with prospective members, follow up via branch promotions and reports, assist with program enrollment, and handle front desk responsibilities with a focus on exceptional service.

The role emphasizes proactive member relations, smooth processing of memberships and fees, and collaboration with program staff to