MEMBER ENGAGEMENT SPECIALIST

Channel Islands YMCA; Camarillo (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free YMCA Family Gym Membership and</n

program discounts

Education Assistance Program Up To $1,

YMC A Retirement Fund

Paid Sick Leave

Flexible Schedule

Job summary

Channel Islands YMCA is seeking a Member Engagement Specialist to conduct interviews and facility tours, promote memberships, and manage recruitment and retention tracking. You will engage with prospective members, follow up via branch promotions and reports, assist with program enrollment, and handle front desk responsibilities with a focus on exceptional service.

The role emphasizes proactive member relations, smooth processing of memberships and fees, and collaboration with program staff to

Qualifications

• Strong customer service skills and a welcoming communication style.
• Ability to conduct facility tours and promote memberships.
• Knowledge of YMCA programs to assist with enrollment.
• Able to follow up with prospective members using branch promotions and reports.
• Maintain front desk area and cash handling procedures.

Responsibilities

• Conduct interviews and tours to promote new memberships.
• Engage members and monitor recruitment/retention reporting.
• Process new memberships and monthly fees.
• Provide exceptional service and address member inquiries.

Skills

Customer service

Interviewing

Membership enrollment

Communication

Retention tracking

Cash handling

Reception duties

Education

High School Diploma or GED

Job description

BENEFITS THAT BENEFIT YOUFREE YMCA Family Gym Membership and Program DiscountsEducation Assistance Program Up To $1,500 per yearYMCA Retirement FundPaid Sick LeaveFlexible ScheduleWhat does a Member Engagement Specialist do?Conduct interviews and facility tours with prospective members to promote, the goal of increasing new membership enrollmentsEngage members and manage and monitor recruitment and retention tracking and reportingIdentify, track and follow-up consistently with prospective members via branch promotions, software reports, internal/external messaging etcGenerate new prospective members through collaboration with Program Coordinator/DirectorHandle all new/follow up phone calls regarding facility membership promptly and in a professional courteous mannerPerform member relations duties including handling complaints and inquiries, processing new memberships and monthly fee paymentsEnsure knowledge of YMCA programs and assist with program enrollmentFollow check-in and service proceduresFollow cash management and receipting proceduresHandle telephone receptionMaintain a neat and organized Service Desk. Ensure the front lobby area remains tidy and cleanStock work areas with forms and stationary suppliesBe proactive with information and knowledge of all program information and changesComplete opening and closing building proceduresProvides exceptional customer service and fosters connections with membersOur Commitment to BelongingAt the Channel Islands YMCA, we are committed to building bridges within our communities. We aspire to create spaces, experiences, and a culture where all people belong and feel connected.#CIYMCAHIGHMust be at least 18 years oldHigh School Diploma or equivalentPrevious customer service experience preferredComplete required certifications within 60 days of hireComplete all required Branch and Position specific trainings as required within two weeks of hireAbility to obtain a criminal record clearance