Member Engagement Specialist

YMCA of Collier County; Naples (FL); On-site; USD 17,000 - 25,000; Part time

Job summary

YMCA of Collier County invites applications for a Welcome Center Attendant to support member services at our Naples facility. You will greet members, assist with memberships, and provide information about programs and events. A professional appearance and friendly demeanor are essential.

Responsibilities include front desk operations, accurate check-ins, and responsive service to address member needs. Join a team focused on healthy living and community impact.

Responsibilities

• Greet and engage members to create a welcoming environment.
• Provide excellent service to members, guests, and program participants.
• Answer questions politely and guide members to the right resources.
• Promote memberships and YMCA programs to prospective members.
• Assist with front desk tasks and maintain accurate information.
• Ensure proper check-in for all members and guests.
• Handle member concerns and communicate escalations to supervisor.
• Present a professional image and wear proper dress at all times.
• Stay informed on facility information, events, and seasonal program changes.
• Respond to phones, direct calls, and provide clear information.

Job description

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships, and programs, and maintains cleanliness and organization of the Welcome Center.

ESSENTIAL FUNCTIONS:

• 1.Greet and interact with members in a friendly manner. Create a positive environment where everyone feels welcome, encourage, and motivate others to become more involved in the YMCA.
• 2.Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• 3.Communicate in a friendly and courteous manner when answering questions. Ensure that no member is left unattended.
• 4.Emphasis will be placed on member service, program knowledge, member/staff safety, and communication with members and staff
• 5.Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
• 6.Builds relationships with members; helps members connect with one another and the YMCA.
• 7.Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• 8.Oversee that all members and guests are properly checking in at the member service desk. Applies all YMCA policies dealing with member services and guest visits.
• 9.Present a professional image to all employees, members, and general public. Wear name tag and adhere to dress standards at all times.
• 10.Responsible for studying and learning general information for both facilities, events and departments seasonal program changes.
• 11.Engage in active listening with members and program participants, understand individual’s goals and interests, and take the initiative to ensure the member has a positive experience.
• 12.Assist Welcome Center Attendant with front desk needs including Daxko entry, assigned tasks, key disbursement, answering phones, directing calls and providing accurate information, etc.
• 13.Reads all communication memos, and emails and alerts before beginning each shift.
• 14.Attend all designated staff meetings.
• 15.If unable to work due to sickness, vacation, etc. Responsible for finding shift coverage and communicate to supervisor.