Member Engagement Specialist – Flexible Schedule & Growth

YMC; Orlando (FL); Sur place; USD 19 000 - 25 000; Plein temps

Résumé du poste

YMCA is seeking a Member Engagement Representative to greet members and guests, ensure access control, and promote programs and services that align with individual goals.

You will guide potential members through enrollment, support onboarding, and connect people to wellness, aquatics, youth, and community offerings. Prior sales or customer service experience is valued, along with strong communication and relationship skills.

Qualifications

• Minimum one year of experience in sales, customer service, or relationship management preferred.
• Proficiency with computer systems and data entry; experience with CRM or membership management software a plus.
• Strong interpersonal and communication skills, with the ability to inspire confidence and build relationships quickly.
• Comfortable engaging with individuals, families, and diverse communities in a positive and approachable manner.

Responsabilités

• Ensure appropriate procedures are followed for all member and guest/visitor access control, requiring all individuals check in appropriately and follow YMCA policies.
• Actively engage with members while providing friendly, helpful, and solution-oriented support that connects back to YMCA service and program offerings.
• Support new members through the onboarding process, ensuring they feel welcomed, informed, and connected to programs that match the member’s personalized goals.
• Partner with membership and program staff to connect members to YMCA offerings, promoting engagement across wellness, aquatics, youth, and community programs.
• Conduct cause-driven tours that showcase the YMCA’s facilities, programs, and community impact, with the goal of driving membership enrollment.

Connaissances

Sales experience

Customer service

Interpersonal communication

Relationship building

Formation

High School Diploma

Outils

CRM software

Description du poste

YMCA is seeking a Member Engagement Representative to greet members and guests, ensure access control, and promote programs and services that align with individual goals.

You will guide potential members through enrollment, support onboarding, and connect people to wellness, aquatics, youth, and community offerings. Prior sales or customer service experience is valued, along with strong communication and relationship skills.