MEMBER ENGAGEMENT SPECIALIST

Channel Islands YMCA; San Luis Obispo (CA); On-site; USD 24,796 - 27,552; Part time

Benefits offered by this job

Free YMCA Family Gym Membership and — 

Education Assistance Program Up To $1,

YMCA Retirement Fund

Paid Sick Leave

Flexible Schedule

Job summary

Channel Islands YMCA in San Luis Obispo, CA is seeking an Entry Level Part-Time Member Engagement Specialist. You will greet prospective members, conduct tours, and promote memberships while processing applications and payments.

The role emphasizes member service, responsive communication, and teamwork within the YMCA’s programs and policies. Ideal candidates will have a high school diploma, basic customer service experience, and the ability to obtain required certifications within 60 days of

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent.
• Previous customer service experience preferred.
• Complete required certifications within 60 days of hire.
• Complete all required Branch and Position specific trainings as required within two weeks of hire.
• Ability to obtain a criminal record clearance.

Responsibilities

• Conduct interviews and facility tours with prospective members to promote, the goal of increasing new membership enrollments.
• Engage members and manage and monitor recruitment and retention tracking and reporting.
• Identify, track and follow-up consistently with prospective members via branch promotions, software reports, internal/external messaging etc.
• Generate new prospective members through collaboration with Program Coordinator/Director.
• Handle all new/follow up phone calls regarding facility membership promptly and in a professional courteous manner.
• Perform member relations duties including handling complaints and inquiries, processing new memberships and monthly fee payments.
• Ensure knowledge of YMCA programs and assist with program enrollment.
• Follow check-in and service procedures.
• Follow cash management and receipting procedures.
• Handle telephone reception.
• Maintain a neat and organized Service Desk. Ensure the front lobby area remains tidy and clean.
• Stock work areas with forms and stationary supplies.
• Be proactive with information and knowledge of all program information and changes.
• Complete opening and closing building procedures.
• Provides exceptional customer service and fosters connections with members.

Skills

Customer service

Communication

Education

High School Diploma or equivalent

Job description

Job DetailsLevel: EntryJob Location: San Luis Obispo County YMCA - San Luis Obispo, CA 93401Position Type: Part TimeSalary Range: $18.04 - $18.54 Hourly

BENEFITS THAT BENEFIT YOU

• FREE YMCA Family Gym Membership and Program Discounts


• Education Assistance Program Up To $1,500 per year


• YMCA Retirement Fund


• Paid Sick Leave


• Flexible Schedule

What does a Member Engagement Specialist do?

• Conduct interviews and facility tours with prospective members to promote, the goal of increasing new membership enrollments


• Engage members and manage and monitor recruitment and retention tracking and reporting


• Identify, track and follow-up consistently with prospective members via branch promotions, software reports, internal/external messaging etc


• Generate new prospective members through collaboration with Program Coordinator/Director


• Handle all new/follow up phone calls regarding facility membership promptly and in a professional courteous manner


• Perform member relations duties including handling complaints and inquiries, processing new memberships and monthly fee payments


• Ensure knowledge of YMCA programs and assist with program enrollment


• Follow check-in and service procedures


• Follow cash management and receipting procedures


• Handle telephone reception


• Maintain a neat and organized Service Desk. Ensure the front lobby area remains tidy and clean


• Stock work areas with forms and stationary supplies


• Be proactive with information and knowledge of all program information and changes


• Complete opening and closing building procedures


• Provides exceptional customer service and fosters connections with members

Our Commitment to Belonging

At the Channel Islands YMCA, we are committed to building bridges within our communities. We aspire to create spaces, experiences, and a culture where all people belong and feel connected.

Qualifications

• Must be at least 18 years old


• High School Diploma or equivalent


• Previous customer service experience preferred


• Complete required certifications within 60 days of hire


• Complete all required Branch and Position specific trainings as required within two weeks of hire


• Ability to obtain a criminal record clearance