Member Experience & Engagement Specialist

YMCA of San Diego County; California; On-site; USD 24,000 - 28,000; Full time

Job summary

YMCA of San Diego County is seeking a Member Services Representative to build positive relationships with members, volunteers, and staff while promoting memberships and programs at the McGrath Family YMCA. You will handle inquiries, process sales, upgrades, renewals, and ensure accurate check-ins and payments in a team-oriented environment.

Open availability including weekends and holidays is required. The role emphasizes customer service, cause-driven sales, and maintaining knowledge of branch

Qualifications

• 6+ months of sales and relationship-building experience preferred.
• Passion, enthusiasm, and commitment to the mission of the YMCA.
• Enthusiastic personality with desire to serve members and staff.
• Conflict resolution skills and sound judgment.
• Experience with basic Windows based applications.
• Ability to sit and stand for extended periods.

Responsibilities

• Model YMCA values in all interactions with members.
• Educate members about the YMCA as a non-profit organization.
• Promote memberships and programs and serve as an advocate for the YMCA.
• Monitor facility access and check-in for members and participants.
• Answer incoming calls courteously and route to appropriate staff.
• Engage with members to understand goals and assist in achieving them.
• Maintain knowledge of branch and association programs for communication with members.
• Greet, interview, and tour prospective members using engagement techniques.
• Process all membership sales, upgrades/downgrades, and renewals accurately.
• Conduct member engagement and conversion efforts for inquiries and tours.
• Retain members through retention and debt-collection communications.
• Process transactions with cash handling per policies.
• Process program enrollment transfers and age overrides.

Skills

Sales experience

Customer service

Relationship-building

Cash handling

Basic Windows apps

Job description

YMCA of San Diego County is seeking a Member Services Representative to build positive relationships with members, volunteers, and staff while promoting memberships and programs at the McGrath Family YMCA. You will handle inquiries, process sales, upgrades, renewals, and ensure accurate check-ins and payments in a team-oriented environment.

Open availability including weekends and holidays is required. The role emphasizes customer service, cause-driven sales, and maintaining knowledge of branch