Member Engagement & Growth Specialist — Free Membership

EVELYN RUBENSTEIN JEWISH COMMUNITY CENTER OF HOUSTON TEXAS; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO & holidays

403(b) retirement plan

Free membership

Discounts on programs

Job summary

EVELYN RUBENSTEIN JEWISH COMMUNITY CENTER OF HOUSTON TEXAS is seeking a Member Engagement Specialist to promote memberships and programs while building relationships with current and prospective members. You will be knowledgeable about the center and its services, delivering top-tier customer service and upholding the JCC's values.

The role focuses on consultative sales, member retention, campus tours, and accurate CRM data management, with on-site responsibilities in Houston, TX.

Qualifications

• Associate or Bachelor’s degree preferred.
• Previous consultative sales experience in a membership-driven organization.
• Background in hospitality and/or retail environment.
• Outstanding communicator, connector, and relationship developer with exceptional interpersonal skills.
• Proficient with CRM platforms, Microsoft Office Suite, digital communication tools, and cloud-based systems; Salesforce experience preferred.
• Comfortable learning and adapting to new technology platforms and member engagement tools in a fast-paced environment.

Responsibilities

• Achieve individual and team goals through sales activities including tours, sales, relationship building, and outreach/retention.
• Provide highest level of customer service to create long-lasting relationships in a welcoming environment.
• Determine needs of prospective and current members through consultative sales approach and build relationships.
• Resolve member issues empathetically and efficiently.
• Provide information to prospective members in person, by phone, and email regarding JCC facilities and programs.
• Process membership applications and payments accurately and timely; assist with renewals.

Skills

CRM proficiency

Sales experience

Relationship building

Interpersonal skills

Communication skills

Education

Associate or Bachelor's degree preferred

Tools

Salesforce

Microsoft Office

Job description

EVELYN RUBENSTEIN JEWISH COMMUNITY CENTER OF HOUSTON TEXAS is seeking a Member Engagement Specialist to promote memberships and programs while building relationships with current and prospective members. You will be knowledgeable about the center and its services, delivering top-tier customer service and upholding the JCC's values.

The role focuses on consultative sales, member retention, campus tours, and accurate CRM data management, with on-site responsibilities in Houston, TX.