Engagement & Member Experience Specialist

Marlene Meyerson JCC Manhattan; New York (NY); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Paid vacation

403(b) retirement

Professional development

Free fitness membership

Program discounts

Job summary

The Marlene Meyerson Jewish Community Center Manhattan on the Upper West Side seeks an Engagement Associate to serve as the front-line ambassador, delivering a welcoming, informed, and seamless experience for members, guests, and program participants. You will blend hospitality with tech fluency to connect with a diverse community.

Responsibilities include front desk support, membership inquiries, program registrations, and CRM data integrity, with a collaborative, service-oriented mindset.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• 2–3 years of direct experience in customer service, membership services, program registration, community or fitness center, hospitality, or administrative support.
• Prior experience in telemarketing, sales, event environments, or community center operations preferred.
• Familiarity with nonprofit or Jewish organizations or practices welcomed.
• Fully computer literate with the ability to learn JCC database systems, sales platforms, scheduling tools, and digital team messaging tools.

Responsibilities

• Deliver welcoming, multi-channel communication (in-person, phone, email) while maintaining lobby order and guest entry flow.
• Provide high-touch support across membership acquisition, retention, product inquiries, pricing options, and facility tours.
• Process class and event registrations, payments, and changes; manage customer service ticketing workflows.
• Manage point-of-sale transactions, cash handling, and daily reconciliations.
• Maintain CRM database integrity, participant records, waivers, and system updates with high accuracy.

Skills

Customer service

Hospitality

Administrative support

Education

High school diploma

Tools

CRM systems

Scheduling tools

Sales platforms

Job description

The Marlene Meyerson Jewish Community Center Manhattan on the Upper West Side seeks an Engagement Associate to serve as the front-line ambassador, delivering a welcoming, informed, and seamless experience for members, guests, and program participants. You will blend hospitality with tech fluency to connect with a diverse community.

Responsibilities include front desk support, membership inquiries, program registrations, and CRM data integrity, with a collaborative, service-oriented mindset.