customer advocate

Health Care Service Corp.; Houston (TX); À distance; USD 25 000 - 39 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) savings plan

Pension plan

Paid time off

Paid parental leave

Disability insurance

Supplemental life insurance

Employee assistance program

Paid holidays

Tuition reimbursement

Other incentives

Résumé du poste

Health Care Service Corporation seeks a call center associate to handle member and physician inquiries by phone and written channels. The role emphasizes prompt, accurate responses with research support as needed, with about 85% time on calls as required by business needs.

On-site training in Houston, TX is required for 6 weeks, after which the position offers full-time work-from-home arrangements. Candidates with basic data entry and strong communication skills are encouraged to apply.

Qualifications

• High school diploma or GED required.
• 6 months customer service OR 6 months office experience.
• Data entry/typing experience.
• Interpersonal, verbal, and written communication skills.
• Analytical and organizational skills with independent decision making.
• Ability to spend about 90% of time on the phone per business needs.

Responsabilités

• Answer calls in a call center to assist members and physicians.
• Respond to telephone and written inquiries promptly, accurately, and objectively.
• Conduct research as needed during interactions.
• Maintain focus on phone-based duties for the majority of the schedule.

Connaissances

Customer service

Data entry

Verbal communication

Written communication

Analytical skills

Organizational skills

Formation

High school diploma

Description du poste

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need.

Job Requirements

• High school diploma OR GED.
• 6 months customer service experience OR 6 months experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills and independent decision making skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

Preferred Job Requirements

• 9 months customer service experience.
• Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
• Knowledge of medical terminology and anatomy.
• Proven ability to learn quickly and adapt to change.
• Referral preference given to applicants able to take and meet testing criteria.

Pay Transparency Statement

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work.

• health and wellness benefits
• 401(k) savings plan
• pension plan
• paid time off
• paid parental leave
• disability insurance
• supplemental life insurance
• employee assistance program
• paid holidays
• tuition reimbursement
• other incentives

We offer a robust total rewards package for employees.

Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

Base Pay Range

Base Pay Range $17.75 - $28.39 Exact compensation may vary based on skills, experience, and location.

Training and Remote Work Requirements

THIS POSITION REQUIRES 6 WEEKS OF ON-SITE TRAINING IN OUR HOUSTON,TX OFFICE AND WILL BE FULL TIME WORK FROM HOME AFTER TRAINING.

This position requires on-site training with the ability to return for onsite training for up to 18 months at a designated Customer Service Hub.

Remote Customer Service employees hired at and assigned to a Customer Service Hub location must live near one of the designated Customer Service Hubs. Customer Service Hubs are located in HCSC’s six (6) state Headquarters (Illinois, Montana, New Mexico, Oklahoma, Tennessee and Texas) and in the following locations: Morgan Park, Pilsen, Springfield and Houston.

Employment Conditions

Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

We are a drug-free and smoke-free workplace.

Equal Opportunity Statement

HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace.

Accommodations

If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations. Please note that only requests for accommodations in the application process will be returned.

Application Process

All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "candidate home" to view your job submissions.

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About HCSC

For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities. Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren’t afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you’ll have to improve health care delivery in an open, collaborative environment.

Copyright

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