HR Service Center Rep I

HCSC Group; United States; A distancia; USD 25.000 - 39.000; Jornada completa

Descripción de la vacante

HCSC is seeking a remote HR Support Associate to deliver timely, accurate HR assistance to active employees. You will process HR transactions including benefits, salary changes, and employment status updates while guiding staff through HR programs and services.

The role involves responding to inquiries via phone, chat, and AskHR cases, providing guidance on HR programs, and maintaining confidentiality in a fast-paced environment. Training is onsite at Richardson, TX before remote work starts.

Formación

• High School diploma or GED required.
• 9 months customer services or administrative support experience in a corporate environment.
• 6 months experience utilizing Office software packages (Word, Excel, PowerPoint).
• 10-key calculator experience and an aptitude for math.
• Experience using email.
• Service oriented with a desire to serve customers.
• Clear and concise verbal and written communication skills.
• High degree of confidentiality.
• Organized and detail oriented.
• Team player in a high paced team environment.
• Ability to handle high stress and high volume situations where time is of the essence.

Responsabilidades

• Provide timely, accurate HR support to active employees by assisting with processing HR transactions (benefits, salary, employment status changes).
• Respond to employee questions through phone, chat, and AskHR cases.
• Provide guidance on a wide range of HR programs and services, including benefits, leaves of absence, payroll, HR policies, training, and work-life programs.
• Escalate more complex or sensitive inquiries to the appropriate HR team to ensure accurate and efficient resolution.

Conocimientos

Customer service

Administrative support

Communication skills

Confidentiality

Organizational skills

Team player

Work under pressure

Detail oriented

Time management

Educación

High School diploma or GED

Herramientas

Office software (Word/Excel/PowerPoint)

10-key calculator

Email management

Descripción del empleo

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

This position provides timely, accurate, and customer-focused HR support to active employees by assisting with the processing of HR transactions, including benefits, salary, and employment status changes. The role responds to employee questions through phone, chat, and AskHR cases while providing guidance on a wide range of HR programs and services, including benefits, leaves of absence, payroll, HR policies, training, and work-life programs. More complex or sensitive inquiries are promptly escalated to the appropriate HR team to ensure accurate and efficient resolution.

Job Requirements

• High School diploma or GED.
• 9 months customer services or administrative support experience in a corporate environment.
• 6 months experience utilizing Office software packages, i.e., Word, Excel, PowerPoint, etc.
• 10-key calculator experience and an aptitude for math.
• Experience utilizing email.
• Service oriented and has desire to serve the customer.
• Clear and concise verbal and written communication skills.
• High degree of confidentially.
• Organized and detailed oriented.
• Team player in a high paced team environment.
• Ability to handle high stress and high volume situations where time is of the essence.

Preferred Job Requirements

• Experience using Workday.

This role is remote position - Must complete 6-8 weeks of onsite training at our Richardson, TX HQ Office.

Sponsorship is not available.

LI-#remote

NJLF

Compensation: $17.75 - $28.39

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

To learn more about available benefits, please click https://careers.hcsc.com/totalrewards