Correspondent Advocate

HCSC Group; Houston (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

HCSC is seeking an entry-level support specialist to respond to written and web-based inquiries from beneficiaries and providers. You will conduct research, provide accurate information, and communicate clearly under supervision.

This role starts onsite in Houston, TX, with 4 weeks of training, then a hybrid work schedule. Ideal candidates have a high school diploma or GED, 6 months in customer service or office work, data entry skills, and strong communication.

Qualifications

• High school diploma or GED.
• 6 months customer service OR 6 months office experience.
• Data entry and/or typing experience.
• Interpersonal, analytical and organizational skills and independent decision making skills.
• Clear and concise verbal and written communication skills.

Responsibilities

• Respond to written and web-based inquiries from beneficiaries, providers, Blues Plans, and others.
• Conduct research to provide accurate and timely responses.
• Navigate and document inquiries with attention to detail.
• Work under supervision to ensure compliance and quality.

Skills

Customer service

Data entry

Typing

Communication

Interpersonal skills

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Under supervision, this position is responsible for conducting research and providing responses to a variety of written and web based inquiries from beneficiaries, providers, Blues Plans and etc.

JOB REQUIREMENTS:

• * High school diploma OR GED.


• * 6 months customer service experience OR 6 months experience in an office environment


• * Data entry and/or typing experience.


• * Interpersonal, analytical and organizational skills and independent decision making skills.


• * Clear and concise verbal and written communication skills.

PREFERRED JOB REQUIREMENTS:

• * Billing or insurance experience.


• * Knowledge of medical terminology and anatomy.


• * Ability to learn quickly and adapt to change.


• * Referral preference given to applicants able to take and meet testing criteria.


• * PC proficiency to include Microsoft Word and Excel.

This role will start onsite in our Houston, TX office. After 4 weeks of training, the role will be work from home with periodic in office training or meetings as business needs dictate. The work schedule will fall within Monday-Friday, 6:00 am-6:00 pm.

Sponsorship is not available.

Compensation: $17.75 - $28.39

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

To learn more about available benefits, please click https://careers.hcsc.com/totalrewards