Customer Advocate I

Health Care Service Corporation; Helena (MT); Hybrid; USD 23,000 - 39,000; Full time

Job summary

Health Care Service Corporation in Helena, MT is hiring for a call center associate to assist members and physicians by responding to telephone and written inquiries promptly and accurately.

The role starts on-site in Helena, MT and, after seven weeks of training, will transition to a work-from-home setup with periodic in-office training as required. The schedule is Monday–Friday, 8:30 am–5:00 pm MST, with no sponsorship available.

Qualifications

• High school diploma OR GED.
• 6 months customer service experience OR 6 months experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills and independent decision making skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

Responsibilities

• Respond to telephone and written inquiries promptly and accurately.
• Conduct research as needed.
• Spend approximately 85% of the scheduled time on the phone according to business needs.

Skills

Customer service

Data entry

Communication

Analytical thinking

Time management

Education

High school diploma or GED

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need.

JOB REQUIREMENTS:

• High school diploma OR GED.
• 6 months customer service experience OR 6 months experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills and independent decision making skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

PREFERRED JOB REQUIREMENTS:

• 9 months customer service experience.
• Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
• Knowledge of medical terminology and anatomy.
• Proven ability to learn quickly and adapt to change.
• Referral preference given to applicants able to take and meet testing criteria.

This role will start onsite in our Helena, MT office. After 7 weeks or training, the role will be work from home with periodic in office training or meetings according to business needs. The work schedule will fall within Monday-Friday, 8:30 am-5:00 pm MST.

Sponsorship is not available.

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Compensation: $17.75 - $28.39

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

To learn more about available benefits, please click https://careers.hcsc.com/totalrewards