Member Concierge I: Hospitality & Member Experience

Life Time Inc.; Centreville (VA); On-site; USD 19,286 - 24,108; Part time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and/or

401(k) retirement savings plan with公司匹

Training and professional development

Paid sick leave

Job summary

Life Time Inc. in Centreville, VA is seeking a Membership Concierge I.

As the first point of contact for members and guests, you will deliver high quality customer service, ensure everyone feels welcomed, and educate on club programming, events, pricing and policies. This hourly role requires at least 6 months of service/reception experience, completion of Concierge Certification after hire, and availability for a minimum of 15 hours per week.

Qualifications

• Minimum 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Effective communication skills.
• Passion for living a healthy way of life.
• Ability to multi-task and deliver high quality customer service in a fast-paced environment.
• Must have good verbal communication.
• Must be able to stand for 4 hours at a time.

Responsibilities

• Operates as first point of contact for members and guests
• Receives and facilitates incoming phone calls from members and guests
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Assists members with transactions and general account changes

Skills

Customer service

Hospitality mindset

Communication skills

Multi-tasking

Education

HS diploma or equivalent

Job description

Life Time Inc. in Centreville, VA is seeking a Membership Concierge I.

As the first point of contact for members and guests, you will deliver high quality customer service, ensure everyone feels welcomed, and educate on club programming, events, pricing and policies. This hourly role requires at least 6 months of service/reception experience, completion of Concierge Certification after hire, and availability for a minimum of 15 hours per week.