Member Concierge & Front Desk Lead

Sollis Health; Santa Monica (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401K with 3% match

PTO and Sick Time

12 Holidays

Fitness/Wellness perks

Free Sollis Health membership

Employee stock options

Job summary

Sollis Health is seeking a Front Desk Coordinator to be the first point of contact for members at our concierge clinics. You will guide patients through intake and checkout, ensuring a memorable experience and seamless scheduling.

Responsibilities include greeting members, managing EMR-based tasks, coordinating appointments, handling inquiries, and maintaining a pristine clinic environment in line with Sollis brand standards.

Qualifications

• High School Diploma or greater required.
• 1-2 years of hospitality/medical office experience preferred.
• Excellent administrative background, especially in managing customers on the phone.
• Ability to efficiently execute and improve established office routines and policies.

Responsibilities

• Greet members with warm, high-level customer service as they enter clinics.
• Manage patient accounts in EMR, including scheduling, intake, and registration updates.
• Conduct temperature checks and COVID screening questions.
• Enter demographics into Salesforce.
• Schedule follow-up appointments for evaluations, vaccinations and house calls as appropriate.
• Address member questions or concerns and escalate when needed.
• Answer the medical hotline and direct patients to the appropriate team.

Skills

Customer service

Hospitality

Administrative tasks

Phone handling

Independent work

Education

High School Diploma

Tools

Salesforce

EMR

Job description

Sollis Health is seeking a Front Desk Coordinator to be the first point of contact for members at our concierge clinics. You will guide patients through intake and checkout, ensuring a memorable experience and seamless scheduling.

Responsibilities include greeting members, managing EMR-based tasks, coordinating appointments, handling inquiries, and maintaining a pristine clinic environment in line with Sollis brand standards.