Remote Concierge Receptionist - Weekend Shifts

Sollis Health; United States; Remote; USD 27,552 - 41,328; Part time

Job summary

Sollis Health is seeking a part-time Concierge Receptionist for weekend remote coverage, coordinating patient communications and scheduling while upholding Sollis standards. The role operates Saturdays and Sundays, remote in specified states, with a focus on delivering a welcoming, efficient experience for members and guests.

Responsibilities include taking calls, messaging, portal and email responses, and cross-functional coordination to ensure patient needs are met with accuracy and

Qualifications

• High School degree or higher.
• 1-3 years of customer service, hospitality, medical office, concierge or related experience.
• Excellent administrative background, especially in managing customers on the phone.
• Strong database and systems skills required.

Responsibilities

• Answer incoming patient calls, text messages, patient portal communications and emails within departmental goals and SLAs and provide accurate responses.
• Handle tasks within Sollis’ task management system, Navigator, in a timely and efficient manner, completing each task thoroughly.
• Understand regional nuances such as clinic hours, on-site services etc., to better assist members and direct requests to appropriate team members.
• Book appointments based on the patient’s desired time and location accommodating their requests based on company policy.
• Keep up to date with Sollis marketing promotions, offerings, changes etc., to enhance the member experience.
• Act as a cross-functional liaison between departments including but not limited to Care Navigation, Operations, Medical, Revenue and Billing.
• Screen patients to obtain demographic and appointment information and input it into our CRM and EHR.
• Maintain a professional, positive, and poised attitude when interacting with members.
• Ensure that all policies and procedures are closely followed to provide a high-quality patient experience.
• Perform related duties as required.

Skills

Exceptional organizational skills

Interpersonal skills

Excellent communication skills

Cross-functional collaboration

Independent work

Education

High School degree or higher

Tools

CRM systems

EHR platforms

Job description

Sollis Health is seeking a part-time Concierge Receptionist for weekend remote coverage, coordinating patient communications and scheduling while upholding Sollis standards. The role operates Saturdays and Sundays, remote in specified states, with a focus on delivering a welcoming, efficient experience for members and guests.

Responsibilities include taking calls, messaging, portal and email responses, and cross-functional coordination to ensure patient needs are met with accuracy and