Front Desk Coordinator

Sollis Health; Santa Monica (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401K with 3% match

PTO and Sick Time

12 Holidays

Fitness/Wellness perks

Free Sollis Health membership

Employee stock options

Job summary

Sollis Health is seeking a Front Desk Coordinator to be the first point of contact for members at our concierge clinics. You will guide patients through intake and checkout, ensuring a memorable experience and seamless scheduling.

Responsibilities include greeting members, managing EMR-based tasks, coordinating appointments, handling inquiries, and maintaining a pristine clinic environment in line with Sollis brand standards.

Qualifications

• High School Diploma or greater required.
• 1-2 years of hospitality/medical office experience preferred.
• Excellent administrative background, especially in managing customers on the phone.
• Ability to efficiently execute and improve established office routines and policies.

Responsibilities

• Greet members with warm, high-level customer service as they enter clinics.
• Manage patient accounts in EMR, including scheduling, intake, and registration updates.
• Conduct temperature checks and COVID screening questions.
• Enter demographics into Salesforce.
• Schedule follow-up appointments for evaluations, vaccinations and house calls as appropriate.
• Address member questions or concerns and escalate when needed.
• Answer the medical hotline and direct patients to the appropriate team.

Skills

Customer service

Hospitality

Administrative tasks

Phone handling

Independent work

Education

High School Diploma

Tools

Salesforce

EMR

Job description

Sollis Health is looking for a passionate, customer service and hospitality-driven, Front Desk Coordinator to play an important role in our member’s experience as the first person they interact with when they come into our concierge clinics. You will be a first impression ambassador creating a memorable experience as you take patients through our intake and checkout process.

Responsibilities:

• Greeting members/patients in a warm and friendly manner as they enter our clinics ensuring they receive a high-level of customer service.
• Managing patient accounts through our EMR to include scheduling appointments, patient intake, registration updates, scanning documents, and daily schedule reconciliation.
• Conducting temperature checks and COVID screening questions.
• Entering membership leads and patient demographics into Salesforce
• Scheduling follow up appointments for medical evaluations, vaccinations and house calls as appropriate.
• Addressing any member questions or concerns in a timely manner and escalating them as needed.
• Answering the Sollis medical hotline as needed and directing patients to the appropriate team members for their medical care, billing questions or other needs
• Keeping the office space and the entire clinic clean and presentable meeting Sollis brand standards.
• Distributing mail and facilitating mailing items to members and signing for packages on occasion .
• Checking inventory, ensuring rooms have adequate supplies, restocking where needed and partnering with the inventory coordinator to order more supplies as needed.
• Performing related duties as required

Experience We believe extraordinary people come from a variety of backgrounds, but ideally, we would expect that you have:

• High School Diploma or greater required
• 1-2 years of previous hospitality and/or medical office experience strongly preferred
• Excellent administrative background, especially in managing customers on the phone
• Ability to efficiently execute (and often improve) established office routines and policies.

Skills To be successful in this role, candidates will demonstrate the following:

• Exceptional organizational and attention to detail.
• Excellent communication skills and the ability to work cross-functionally among departments and teams.
• Tech-savvy with the ability to learn new technology quickly.
• Ability to think and work independently, effectively, and efficiently as if running your own business unit
• Ambitious, strong work ethic, and open to new ideas

Our people are our greatest asset, so we designed a comprehensive compensation and benefit package that matches. Some of our offerings include:

• 401K with 3% match
• Accrued PTO and Generous Sick Time
• 12 Observed holidays
• Free Sollis Health membership for you and your eligible family members
• Employee stock options offering
• Modern, elegant, and high-end work environment

Range: $25-$30/hr

This is the anticipated rate/range Sollis Health reasonably expects to pay candidates for this position in California. Sollis is a multi-state employer and this rate/range may not reflect the pay for positions that are performed solely in localities outside of this location. Actual pay is dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, location, education, etc.

About Sollis Health

Sollis Health is the first and only medical membership that’s on-demand 24/7, 365. We live up to the concierge promise: with just one call, our members experience unparalleled care and follow-up on their schedule and their terms.

Our members never wonder if it’s a “real” emergency. They simply call Sollis for immediate access to ER-trained medical teams, on-site labs and imaging, expedited specialist appointments, and care navigation that’s all under one roof. With unlimited 24/7 virtual and in-person support from locations in Manhattan, the Hamptons, Los Angeles, South Florida, and San Francisco, Sollis puts our members in first class by handling all medical issues—big or small with expert concierge care anytime, anywhere.