Front Desk Coordinator

Sollis Health; New York (NY); On-site; USD 35,817 - 41,328; Full time

Job summary

A healthcare concierge service is seeking a Front Desk Coordinator in New York City to deliver exceptional customer service, greeting patients and managing their intake process. The ideal candidate will have a high school diploma and 1-2 years of healthcare or hospitality experience. This full-time role requires excellent organizational skills and the ability to work independently while maintaining a high level of professionalism. Compensation ranges from $26 to $30 per hour, depending on experience and location.

Qualifications

• 1-2 years of previous hospitality and/or medical office experience preferred.
• Excellent administrative background in managing customers on the phone.
• Ability to improve established office routines and policies.

Responsibilities

• Greet members/patients warmly as they enter clinics.
• Access patient accounts and schedule appointments.
• Enter membership leads and demographics into Salesforce.
• Address member questions and concerns promptly.
• Maintain a clean and presentable office space.

Skills

Exceptional organizational skills

Excellent communication

Tech-savvy

Ability to work independently

Strong work ethic

Education

High School degree or equivalent

Tools

Salesforce

Job description

Sollis Health is looking for a passionate, customer service and hospitality-driven, Front Desk Coordinator to play an important role in our member’s experience as the first person they interact with when they come into our concierge clinics. You will be a first impression ambassador creating a memorable experience as you take patients through our intake and checkout process.

Full Time - 7:30a-7:30p 2x days per week (Tues/Wed) and rotating every other weekend - 36 hours/week

Responsibilities

• Greeting members/patients in a warm and friendly manner as they enter our clinics ensuring they receive a high-level of customer service.
• Access patient accounts through our EMR to include scheduling appointments, patient intake, registration updates, scanning documents, and daily schedule reconciliation.
• Enter membership leads and patient demographics into Salesforce.
• Schedule follow up appointments for me dical evaluations, vaccinations and house calls as appropriate .
• Address any member questions or concerns in a timely manner and escalated them as needed.
• Answer the Sollis medical hotline as needed and direct patients to the appropriate team me mbers for their medical care, billing questions or other needs
• Keep the office space and the entire clinic clean and presentable meeting Sollis brand standards.
• Distribute mail and facilitate mailing items to members and signing for packages on occa sion .
• Check inventory, ensuring rooms have adequate supplies, restocking where needed and partnering with the inventory coordinator to order more supplies as needed.
• Perform related duties as required .

Experience

We believe extraordinary people come from a variety of backgrounds, but ideally, we would expect that you have:

• High School degree or equivalent required
• 1-2 years of previous hospitality and/or medical office experience strongly preferred
• Excellent administrative background, especial ly in managing customers on the phone
• Ability to efficiently execute (and often improve) established office routines and policies.

Skills

To be successful in this role, candidates will demonstrate the following:

• Exceptional organizational and attention to detail.
• Excellent communication skills and the ability to work cross-functionally among departments and teams.
• Tech-savvy with the ability to learn new technology quickly.
• Ability to think and work independently, effectively, and efficiently as if running your own business unit
• Ambitious, strong work ethic, and open to new ideas

Compensation

Range: $26-$30 per hour

This is the range of pay for New York City candidates only. Sollis is a multi-state employer and this rate/range may not reflect the pay for positions that are performed solely in localities outside of this location. Furthermore, actual pay is dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, location, education, etc.

About Sollis Health

Sollis Health is the first and only medical membership that’s on-demand 24/7, 365. We live up to the concierge promise: with just one call, our members experience unparalleled care and follow-up on their schedule and their terms.

Our members never wonder if it’s a “real” emergency. They simply call Sollis for immediate access to ER-trained medical teams, on-site labs and imaging, expedited specialist appointments, and care navigation that’s all under one roof. With unlimited 24/7 virtual and in-person support from locations in Manhattan, the Hamptons, Los Angeles, South Florida, and San Francisco, Sollis puts our members in first class by handling all medical issues—big or small—with expert concierge care anytime, anywhere.