Member Services Representative

SECU Credit Union Ltd.

Towson (MD)

On-site

USD 39,000 - 58,000

Full time

7 days ago

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Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

401k with company matching

Paid sick leave

Paid vacation

Job summary

SECU Credit Union Ltd. in Towson, MD seeks a Member Service Representative to greet members, educate them on SECU products, and refer appropriate solutions with warmth and accuracy.

The MSR will manage lobby flow, coordinate appointments, and promote self-service channels to enhance the member experience. The role requires strong communication and relationship-building skills, a college degree is preferred, and a drive for exceptional service in a retail banking environment.

Qualifications

College degree preferred and relevant retail banking experience.
Proven performance in relationship building and meeting goals in retail banking.
Strong communication, organization, and interpersonal skills.

Responsibilities

Welcome members in the Financial Center and act as lobby concierge.
Educate members on SECU products and services and make referrals.
Manage lobby traffic and set realistic wait times for walk-up members; coordinate appointments.
Promote SECU’s alternative channels and self-service options.
Provide accurate information and excellent service to members and teammates.

Skills

Relationship building

Communication skills

Teamwork

Punctuality

Education

College degree preferred

Job description

You're the best at what you do. So are we. Imagine what we can achieve together!

We are looking for innovative and dynamic professionals with a passion for exceptional service to join our Retail Banking financial centers as a Member Service Representative.

What You'll Do.

The Member Services Representative (MSR) is the "face" and "personal connection" to our members in our Financial Centers. With a focus of making things easy, enjoyable and effective, the MSR brings a dynamic personality to ensure the delivery of exceptional member service through high levels of engaging communication, accuracy and efficiency while educating members on SECU products and services and making appropriate referrals. The MSR is the primary lobby leader/concierge in the Financial Center, actively coordinating the lobby traffic to include managing the appointment schedule and setting realistic wait-time expectations for walk-up members. MSRs also assist members through the Curbside channel, using this as an opportunity to promote SECU's alternative channels of delivery and modeling self-service behaviors. They also ensure effective referral-based conversations occur that will benefit the member and the overall performance of the Financial Center. An MSR possesses a knowledge of and understanding of SECU (e.g. critical measures, strategy), home financial center/surrounding market footprint and the financial services industry in addition to an awareness of SECU Brand and the impact on our envisioned future. This individual also must have a thorough knowledge of SECU's products and services and the ability to take accountability for his/her behaviors and results while being a highly effective advisor to the member and team player within the financial center.

What We're Looking For.

College Degree Preferred
Experience Proven performance in relationship building, goal attainment in retail banking sector preferred
Communication, organization, teamwork, punctuality, critical thinking, social skills, creativity, interpersonal communication, adaptability, friendly personality

In Addition To Never Being Controlled By Outside Owners, One Of The Great Perks Of Joining Team SECU Is Our Total Rewards Package For All Employees Working 20+ Hours Per Week, Which Includes

Compensation Information: Offers will be commensurate with experience and education.