Member Care Specialist I

LBS Financial Credit Union; Long Beach (CA); On-site; USD 20,000 - 21,000; Part time

Benefits offered by this job

PTO and Sick Time

401(k) and Roth(k) Retirement Plans

Educational Reimbursement

Employee Assistance Program

Job summary

LBS Financial Credit Union in Long Beach, CA is seeking a part-time Member Care Representative I to deliver exceptional member service and education on our financial products. You will support a fast-paced team, handle multiple tasks, and help members with referrals and product information.

The role emphasizes strong communication, reliability, and a friendly demeanor while following credit union policies and procedures. Occasional travel to the corporate office and branches may be required.

Qualifications

• Excellent listening and communication skills.
• Demonstrated outstanding customer service skills.
• Ability to work in a fast-paced team environment.
• Previous experience providing product recommendations and referrals.
• Ability to handle multiple priorities with a calm, friendly demeanor.
• Proven punctual attendance and reliability.
• Professional demeanor and attire.
• Ability to learn new systems, policies and processes quickly.
• Working knowledge of Microsoft Office suite.
• Cash handling experience preferred but not required.

Responsibilities

• Educate Members on a variety of products and services offered by the credit union.
• Perform essential job functions as described in the MCR I Job Functions and Responsibilities.
• Meet and exceed individual and Credit Union goals with teammates.

Skills

Excellent listening

Customer service

Fast-paced environment

Product recommendations

Multitasking

Punctuality

Professional attire

Learning new systems

Microsoft Office

Cash handling

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

LBS Financial Credit Union in Long Beach, CA is seeking a part-time Member Care Representative I to deliver exceptional member service and education on our financial products. You will support a fast-paced team, handle multiple tasks, and help members with referrals and product information.

The role emphasizes strong communication, reliability, and a friendly demeanor while following credit union policies and procedures. Occasional travel to the corporate office and branches may be required.