Member Care & Solutions Specialist

Financial Partners Credit Union; California (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Financial Partners Credit Union is seeking a customer service-oriented professional to handle member inquiries across phone, email, and chat, promoting a positive and professional image while identifying product and service solutions. Responsibilities include quoting rates, processing loan applications, assisting with eBanking and Bill Pay, and ensuring accurate, concise communication.

The role emphasizes resolving issues and delivering exceptional member service.

Qualifications

• One-year certificate from college or technical school; or three to six months related experience and/or training.
• Customer Service and/or call center experience, previous experience as a team lead, ability to work as a team.

Responsibilities

• Handle member contact via all channels to promote a positive image of Financial Partners Credit Union.
• Provide solutions to member financial needs by identifying needs and presenting appropriate solutions.
• Write clear, accurate email and chat responses with correct grammar and spelling.

Skills

Customer service

Communication

Problem solving

Education

Certificate or equivalent

Associate degree preferred

Job description

Financial Partners Credit Union is seeking a customer service-oriented professional to handle member inquiries across phone, email, and chat, promoting a positive and professional image while identifying product and service solutions. Responsibilities include quoting rates, processing loan applications, assisting with eBanking and Bill Pay, and ensuring accurate, concise communication.

The role emphasizes resolving issues and delivering exceptional member service.