Member Care Specialist - Banking & Support

San Francisco Federal Credit Union; San Francisco (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Generous PTO

401(k) contributions

Profit sharing

Bi-annual bonuses

Tuition reimbursement

Job summary

San Francisco Federal Credit Union is looking for a dedicated Member Care Representative to provide quality service through telephone interactions. This role involves answering calls, resolving inquiries, and conducting transactions efficiently.

The ideal candidate will have experience in banking or call centers and possess strong customer service and problem-solving skills. Additional benefits include health insurance, PTO, 401(k) contributions, and competitive salary.

Qualifications

• Minimum one-year banking and call center experience.
• Ability to consistently exceed member expectations.

Responsibilities

• Answer incoming calls and conduct outbound calls.
• Resolve inquiries and conduct transactions such as fund transfers.
• Identify beneficial products and services for members.

Skills

Customer service

Problem-solving

Interpersonal skills

Microsoft Office

Bilingual (Spanish)

Education

High School diploma or equivalent

Job description

San Francisco Federal Credit Union is looking for a dedicated Member Care Representative to provide quality service through telephone interactions. This role involves answering calls, resolving inquiries, and conducting transactions efficiently.

The ideal candidate will have experience in banking or call centers and possess strong customer service and problem-solving skills. Additional benefits include health insurance, PTO, 401(k) contributions, and competitive salary.