Member Care Representative I

LBS Financial Credit Union; Long Beach (CA); On-site; USD 20,000 - 21,000; Part time

Benefits offered by this job

PTO and Sick Time

401(k) and Roth(k) Retirement Plans

Educational Reimbursement

Employee Assistance Program

Job summary

LBS Financial Credit Union in Long Beach, CA is seeking a part-time Member Care Representative I to deliver exceptional member service and education on our financial products. You will support a fast-paced team, handle multiple tasks, and help members with referrals and product information.

The role emphasizes strong communication, reliability, and a friendly demeanor while following credit union policies and procedures. Occasional travel to the corporate office and branches may be required.

Qualifications

• Excellent listening and communication skills.
• Demonstrated outstanding customer service skills.
• Ability to work in a fast-paced team environment.
• Previous experience providing product recommendations and referrals.
• Ability to handle multiple priorities with a calm, friendly demeanor.
• Proven punctual attendance and reliability.
• Professional demeanor and attire.
• Ability to learn new systems, policies and processes quickly.
• Working knowledge of Microsoft Office suite.
• Cash handling experience preferred but not required.

Responsibilities

• Educate Members on a variety of products and services offered by the credit union.
• Perform essential job functions as described in the MCR I Job Functions and Responsibilities.
• Meet and exceed individual and Credit Union goals with teammates.

Skills

Excellent listening

Customer service

Fast-paced environment

Product recommendations

Multitasking

Punctuality

Professional attire

Learning new systems

Microsoft Office

Cash handling

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Care Representative I

Regular Part-Time Bixby Knolls, Long Beach, CA, US 1 Attachments

10 days ago Requisition ID: 1656

Salary Range: $19.75 To $21.25 Annually

Do you excel at delivering exceptional customer service while working in a fast-paced team environment? Do you pay careful attention to detail to ensure your work is accurate?

We’d like to welcome a Member Care Representative I responsible for delivering an excellent Member experience to current and potential Members. They provide a high level of personal service by consistently delivering an extraordinary experience through our signature service, FACES (Friendly, Accurate, Courteous = Excellent Service).

The designation of the title Member Care Representative I has been established for an Employee who is entering into the financial services industry and one who is learning and developing in all of the basic job tasks of a teller.

REQUIREMENTS & RESPONSIBILITIES

The Member Care Representative I (MCR), is responsible for educating our Members on a variety of products and services the credit union offers. In addition to this, the MCR I will perform essential job functions as described within the MCR I Job Functions and Responsibilities in the attached job description.

You will be working with Members and your teammates to meet and exceed individual and Credit Union goals. The suitable candidate has a high level of ethics, good judgement, and common sense, while understanding the importance of following credit union policies and procedures. You must enjoy a fast-paced work environment and thrive on delivering quality customer service!

Occasional business travel to/from the corporate office and coverage for other branches may be required.

QUALIFICATIONS

• Excellent listening and communication skills.
• Demonstrated outstanding customer service skills.
• Ability to work in a fast-paced team environment.
• Previous experience providing product recommendations and referrals.
• Ability to handle multiple priorities simultaneously with a calm, friendly demeanor.
• Proven ability to consistently report to work, on time, as scheduled.
• Consistently demonstrates professional manner and attire.
• Ability to learn new systems, policies and processes quickly.
• Working knowledge of the Microsoft suite of office products.
• Previous experience with cash handling and balancing a cash drawer – preferred but not required.
• Previous Teller experience preferred but not required.
• Requires a high school diploma or equivalent.
• 1 year of experience in customer service preferred.
• Critical Illness, Accident Insurance, and Hospital Indemnity
• Employee Assistance Program
• PTO and Sick Time
• 401(k) and Roth(k) Retirement Plans
• Opportunity to qualify for fully funded Pension Plan
• Educational Reimbursement
• Loan discounts and free branch services
• Discount entertainment, movie tickets, travel, car rentals, and much more
• Wellness Benefits start 1st of the month following 30 days of employment

PAY RANGE

In accordance with California’s Pay Transparency Act, the expected salary range for this position is between:

$19.75 - $21.25

Actual pay will be determined based on a candidate’s specific qualifications, including their knowledge, skills, education and experience, internal equity consideration, as well as other job-related factors permitted by law.

External Candidates: As part of our screening process, LBS Financial conducts background investigations on candidates who are extended an offer and who agree and authorize us to do so. This investigation will include:

• Employment Verifications - Employment Dates & Job Titles
• Credit Report
• Criminal Records Search
• Social Security Search
• Governmental Registries Search

Additionally, candidates must be eligible to be bonded through a fidelity bond to cover employee loss and risk.

Internal Candidates: As an Employer of Choice, LBS Financial strives to support our employees’ career growth and encourage employees to apply for job opportunities for which they believe they are qualified. The Credit Union may interview outside as well as internal candidates.

Equal Opportunity Employer.