Member Care Specialist (Hybrid) – Growth & Solutions

Lighthouse Credit Union; Dover (NH); Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

Weekly Paychecks

401(k) with Employer Match

Paid time off

Volunteer Time Off

PTO + Federal Holidays

Health, Dental & Vision Plans

Employee Assistance Program

Job summary

Lighthouse Credit Union in Dover, NH is seeking a Member Care Representative I to assist members via telephone and electronic channels, following proper security and verification procedures. You will respond to inquiries, educate callers about products and services, and aim for one-call resolutions with professionalism to support integrity and profitability.

Under close supervision, you will handle routine requests, promote the credit union's offerings, maintain CRM records, and ensure adherence

Qualifications

• High school diploma or equivalent is required.
• Up to 12 months of member/customer service experience.
• Previous sales experience is preferred.

Responsibilities

• Assist members with telephone or electronic requests.
• Use critical and creative thinking for problem resolution.
• Takes ownership to fulfill member requests and promote products.
• Maintain follow-up and CRM updates.
• Adhere to policies and attendance expectations.
• Provide accurate, high-quality service with professionalism.

Job description

Lighthouse Credit Union in Dover, NH is seeking a Member Care Representative I to assist members via telephone and electronic channels, following proper security and verification procedures. You will respond to inquiries, educate callers about products and services, and aim for one-call resolutions with professionalism to support integrity and profitability.

Under close supervision, you will handle routine requests, promote the credit union's offerings, maintain CRM records, and ensure adherence