Meeting Concierge & Guest Experience Lead

Clear Destination Inc.

Port Everglades (FL)

On-site

USD 21,000 - 28,000

Full time

6 days ago

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Job summary

Clear Destination Inc. in Florida is seeking a Guest Services Assistant to support in-house guests and meeting planners. You will respond to inquiries, provide information on events, directions to venues, and coordinate with hotel departments using Nextel, email or phone.

The role requires a friendly, attentive manner, professional appearance, and discretion with confidential group information. You will use tools like Opera and Delphi to access daily event sheets, reader boards and BEOs, and

Qualifications

Previous Experience in a similar position preferred.
Delphi or Equivalent Training.
Maintain a professional business appearance, attitude, and performance.
Must be able to work a flexible schedule including nights, weekends and holidays.

Responsibilities

Serve as a resource/advocate for meeting planners and in house guests.
Direct guests to their designated meeting rooms and provide information.
Maintain awareness of hotel location and pertinent directions to common locations.
Communicate information to hotel departments via Nextel, email or telephone.
Provide daily Recap reports of guest service issues and follow up on resolutions.
Promote hotel outlets and suggestive selling of popular menu items.
Be aware of fire safety procedures and routes.