Event Concierge

Clear Destination Inc.; Port Everglades (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Clear Destination Inc. in Florida is seeking a Guest Services Assistant to support in-house guests and meeting planners. You will respond to inquiries, provide information on events, directions to venues, and coordinate with hotel departments using Nextel, email or phone.

The role requires a friendly, attentive manner, professional appearance, and discretion with confidential group information. You will use tools like Opera and Delphi to access daily event sheets, reader boards and BEOs, and

Qualifications

• Previous Experience in a similar position preferred.
• Delphi or Equivalent Training.
• Maintain a professional business appearance, attitude, and performance.
• Must be able to work a flexible schedule including nights, weekends and holidays.

Responsibilities

• Serve as a resource/advocate for meeting planners and in house guests.
• Direct guests to their designated meeting rooms and provide information.
• Maintain awareness of hotel location and pertinent directions to common locations.
• Communicate information to hotel departments via Nextel, email or telephone.
• Provide daily Recap reports of guest service issues and follow up on resolutions.
• Promote hotel outlets and suggestive selling of popular menu items.
• Be aware of fire safety procedures and routes.

Skills

Customer service

Communication

Flexibility

Education

Delphi or Equivalent Training

Tools

Opera

GoConcierge

Delphi

Meeting Matrix

Synergy

Microsoft Office

Kronos

Birchstreet

Job description

JOB PURPOSE:

Provide daily support to all in house group guests, (express groups, catering groups) & meeting planners. Respond to customer inquiries and requests, providing information as requested i.e. in house meeting reader board information, convention activities, location of events, etc.

ESSENTIAL JOB FUNCTIONS:

• Serve as a resource/advocate for all meeting planners and in house guests, and will be equipped with current means of hotel communication and most updated information i.e. daily event sheet, resumes, reader board information, hotel telephone lists, etc.
• Direct guests to their designated meeting rooms, providing directional assistance and requested information to guests in person.
• Being alert and attentive at all times to guest's needs, understanding the image projected represents the total hotel.
• Present a friendly attitude, excellent listening abilities, and pleasant body posture at all times and is knowledgeable and helpful in assisting guests.
• Responsible for obtaining, understanding and utilizing the following information, on a daily basis (reader board information, daily event sheet, group resumes, BEO's and Diagrams, arrival/departure manifests, special arrangements: i.e.: VIP arrivals, limo services, guest speakers, etc.)
• Understand confidential group information (BEO's, pricing, room rate, and guest room numbers).
• Respond to guest and meeting planner needs in a timely fashion.
• Follow-up with all guests after attending to their problem and ensure the resolution meets their expectations.
• Communicate all necessary information to the hotel departments in a timely and accurate manner via Nextel, email and/or telephone.
• Provide a daily report to the Hotel (Recap), of any guest service issues.
• Provide information on guest services as well as meeting rooms benefits and features (ie wireless internet, complimentary cyber café, business center).
• Should be aware of the hotel location in relation to all attractions. Have pre-printed directions to the most common asked about locations.
• Encourage and promote reservations and visits to hotel outlets by being aware of and recommending "favorite or popular" menu items or offerings, suggestive selling, create demand (ie filling up fast with this big group in-house I would suggest a reservation etc.)
• To be aware of hotel fire safety procedures and fire routes.

QUALIFICATIONS:

• Previous Experience in a similar position preferred.
• Delphi or Equivalent Training.
• Maintain a professional business appearance, attitude, and performance.
• Must be able to work a flexible schedule including nights, weekends and holidays.

ENVIRONMENT & POSITION ANALYSIS:

• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

TOOLS & EQUIPMENT:

• Desktop computer (Opera, GoConcierge, Delphi, Meeting Matrix, Synergy, Microsoft Office, Kronos, Birchstreet), printer, telephone, copier, fax machine, two-way radio dispatch, scanner.