Senior Living Concierge & Guest Experience Host

Discovery Village at Naples - IL; Naples (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Access to wages before payday

Flexible scheduling options with full-

Paid time off and Holidays (full-time)

Comprehensive benefits package (health

401(K) with employer matching

Paid training

Opportunities for advancement

Meals and uniforms

Employee Assistance Program

Job summary

Discovery Management Group is seeking a Concierge to join our team in Naples, FL. The Concierge will greet guests, residents, and employees, answer calls, and provide general information while coordinating messages and supporting daily operations.

The role includes assisting with scheduling, greeting visitors, and supporting the marketing team with materials. Prior customer service experience is preferred, with a high school diploma or GED recommended.

Qualifications

• High school diploma or GED preferred.
• 1–3 years customer service experience and/or training.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Skills

Customer service

Greeting guests

Telephone etiquette

Communication skills

Education

High school diploma or GED

Job description

Discovery Management Group is seeking a Concierge to join our team in Naples, FL. The Concierge will greet guests, residents, and employees, answer calls, and provide general information while coordinating messages and supporting daily operations.

The role includes assisting with scheduling, greeting visitors, and supporting the marketing team with materials. Prior customer service experience is preferred, with a high school diploma or GED recommended.