Medicare Health Plan Support Specialist

TEKsystems; United States; Remote; USD 29,000 - 33,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability (short/long-term)

Health Spending Account

Transportation benefits

PTO / Vacation

Job summary

TEKsystems is hiring a Customer Service Representative to support health insurance members during open enrollment. This fully remote role handles inbound calls from Medicare participants, explains benefits, and guides plan information.

The candidate should have at least 2 years in a call center and be able to speak with empathy while maintaining compliance. The position is contract-to-hire with a Monday–Friday schedule and starts around October 2026.

Qualifications

• 2+ years of call center experience required.
• Experience within health insurance, healthcare, or payer environments preferred.
• Medicaid experience is a plus.
• Strong verbal communication and active listening skills.
• Ability to demonstrate empathy, patience, and professionalism on every call.
• High School Diploma or GED required.

Responsibilities

• Answer inbound calls from members regarding health insurance benefits and coverage
• Educate members on plan details and available benefits
• Research and resolve member questions and concerns
• Document call details accurately within internal systems
• Provide exceptional customer service while maintaining compliance and quality standards
• Manage a high volume of inbound calls in a fast-paced environment

Skills

Call center experience

Verbal communication

Active listening

Empathy & professionalism

Education

HS Diploma or GED

Job description

TEKsystems is hiring a Customer Service Representative to support health insurance members during open enrollment. This fully remote role handles inbound calls from Medicare participants, explains benefits, and guides plan information.

The candidate should have at least 2 years in a call center and be able to speak with empathy while maintaining compliance. The position is contract-to-hire with a Monday–Friday schedule and starts around October 2026.