Medical Support Assistant

U.S. Department of Veterans Affairs

Saint Cloud (MN)

On-site

USD 40,000 - 66,000

Full time

8 days ago

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant within the Surgical & Specialty Care ICC at the St. Cloud VA Health Care System.

Responsibilities include answering phones, greeting patients, scheduling and managing appointments, and coordinating transfers as needed within VHA guidelines. This is a on-site position with standard Mon-Fri hours.

Qualifications

Education or degrees recognized by the U.S. Department of Education may be used to qualify for Federal employment.
Foreign education requires a Certificate of Foreign Equivalency for credit.

Responsibilities

Answering phones and greeting patients.
Relaying messages to appropriate staff.
Scheduling, rescheduling and canceling medical appointments and consults.
Entering patient demographics and insurance information at check-in.
Coordinating transfers to other VA facilities or private hospitals.

Skills

Phone answering

Patient greeting

Scheduling

Data entry

Education

Education recognized by DOE

Job description

Department: Department of Veterans Affairs

The Medical Support Assistant in this position serves within the Surgical & Specialty Care ICC in the St. Cloud VA Health Care System.

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELoDuties include: Duties include: Answering phones Greeting patients Relaying messages to appropriate staff Scheduling, rescheduling and canceling medical appointments and consults Interpreting and verifying provider orders in accordance with VHA national scheduling guidelines Entering no-show information Monitoring appointment requests from multiple electronic sources Participating in huddles with other MSAs and or clinic staff to determine daily needs of the clinic Verifying and updating demographics and insurance information when patients check-in for their appointments Coordinate administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determine type based on the patient's eligibility status Work Schedule: Mon-Fri 0800-1630 Telework: Not Eligible Virtual: This is not a virtual position.

Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran.

This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $40274 – $65755/yr.

What is the application deadline?

Applications close on 2026-10-26.

How many openings are available?

There are 2 openings for this position.

Who is eligible to apply?

This position is open under the 'Fed Competitive' hiring path.