Advanced Medical Support Assistant - Patient Access

U.S. Department of Veterans Affairs; Minneapolis (MN); On-site; USD 42,000 - 62,000; Full time

Job summary

The U.S. Department of Veterans Affairs in Minneapolis is seeking a Medical Support Assistant (Advanced) GS-6 to provide patient support, schedule appointments, and manage electronic health records with accuracy and discretion.

This role requires basic qualifications, excellent communication, and the ability to work independently in a busy clinical setting. It may participate in VA programs such as SLRP with applicable guidelines.

Qualifications

• Advanced knowledge of medical terminology to understand diagnoses and procedures.
• Strong customer service skills to identify concerns and refer to staff.
• Ability to enter, modify, and retrieve patient information in electronic health records.
• Ability to schedule medical appointments in a clinical setting.
• Ability to work independently across a variety of duties.
• Effective written and spoken communication with internal and external customers.

Skills

Medical terminology

Customer service

Electronic health records

Appointment scheduling

Professional communication

Independent work

Education

High school diploma / GED

Tools

EHR systems

Job description

The U.S. Department of Veterans Affairs in Minneapolis is seeking a Medical Support Assistant (Advanced) GS-6 to provide patient support, schedule appointments, and manage electronic health records with accuracy and discretion.

This role requires basic qualifications, excellent communication, and the ability to work independently in a busy clinical setting. It may participate in VA programs such as SLRP with applicable guidelines.