Advanced Medical Support Assistant — Patient Care & Scheduling

US-Department-of-Veterans-Affair; Minneapolis (MN); On-site; USD 42,000 - 62,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant (Advanced) at the GS-6 level in Minnesota. The role requires basic qualifications and advanced knowledge of medical terminology, patient support, and scheduling.

You will handle patient information, coordinate appointments, and interact with clinical staff and patients in a professional manner. Qualifications include U.S. citizenship, a high school diploma or GED, English proficiency, and one year of experience

Qualifications

• U.S. citizenship required for consideration.
• Education: high school diploma or GED.
• English language proficiency required for Spoken and written English.
• One year of experience equivalent to GS-5.
• No licensure or certifications required.

Responsibilities

• Understand medical terminology to communicate with clinical staff.
• Provide customer service and refer issues to the appropriate staff.
• Enter, modify, and retrieve sensitive patient information in EHR and scheduling systems.
• Schedule medical appointments in a clinical setting.
• Work independently on a wide range of patient support duties.
• Communicate professionally with internal and external customers.

Skills

Medical terminology

Customer service

Computer systems

Appointment scheduling

Independent work

Professional communication

Education

HS diploma / GED

Job description

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant (Advanced) at the GS-6 level in Minnesota. The role requires basic qualifications and advanced knowledge of medical terminology, patient support, and scheduling.

You will handle patient information, coordinate appointments, and interact with clinical staff and patients in a professional manner. Qualifications include U.S. citizenship, a high school diploma or GED, English proficiency, and one year of experience