Senior Medical Support Assistant - Care & Scheduling

U.S. Department of Veterans Affairs; Saint Cloud (MN); On-site; USD 56,000 - 73,000; Full time

Job summary

U.S. Department of Veterans Affairs in Saint Cloud, MN seeks a Medical Support Assistant (Advanced) to serve as the primary administrative contact for Veterans and visitors.

You will handle calls, secure messages, and patient data within the CPRS system, while ensuring HIPAA compliance and teamwork with PC/SC staff. You will support the Primary Care ICC and Specialty Care ICC, assist in scheduling and data entry, and adapt to changing priorities in a busy hospital setting, maintaining

Qualifications

• High school diploma or equivalent required.
• Transcript/education verification if qualifications rely on education.
• Knowledge of medical terminology helpful.
• Ability to maintain HIPAA compliance and confidentiality.

Responsibilities

• Serve as first point of contact for Veterans, families and visitors.
• Manage Secure Messages/Message Manager and forward to appropriate staff.
• Maintain and secure medical records per HIPAA and policy.
• Enter data into the Veterans electronic medical record (CPRS).
• Coordinate with PC ICC/SC ICC call centers and assist team members.

Skills

Communication

HIPAA compliance

Multi-tasking

Team collaboration

Call center

Education

High school diploma

Tools

CPRS system

Job description

U.S. Department of Veterans Affairs in Saint Cloud, MN seeks a Medical Support Assistant (Advanced) to serve as the primary administrative contact for Veterans and visitors.

You will handle calls, secure messages, and patient data within the CPRS system, while ensuring HIPAA compliance and teamwork with PC/SC staff. You will support the Primary Care ICC and Specialty Care ICC, assist in scheduling and data entry, and adapt to changing priorities in a busy hospital setting, maintaining