Medical Support Assistant: Patient Care & Scheduling

US-Department-of-Veterans-Affair; Minneapolis (MN); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

SLRP eligibility

Job summary

US-Department-of-Veterans-Affair in Minnesota seeks an entry to development level Medical Support Assistant to assist in patient care support and scheduling. The role emphasizes accuracy in handling patient information, understanding medical terminology, and polite communication with patients and staff.

Full eligibility includes basic education requirements and English proficiency. Training and advancement to higher GS levels may be available based on performance and education.

Qualifications

• High school diploma or GED is required for basic eligibility.
• No previous experience required, but KSAs must be demonstrated.
• Proficiency in English, both spoken and written, is required.

Responsibilities

• Operate computerized programs and systems to enter, modify, and retrieve sensitive patient information in EHRs and scheduling systems.
• Demonstrate knowledge of basic medical terminology to support patient care.
• Schedule medical appointments in a clinical setting.
• Record patient messages and understand physician requests for follow-up care.
• Communicate effectively with patients and healthcare staff, providing courteous service.

Skills

Interpersonal communication

Office automation

Medical terminology

Patient messages handling

Education

High school diploma or GED

One year of education above high school

Two years of education above high school

Job description

US-Department-of-Veterans-Affair in Minnesota seeks an entry to development level Medical Support Assistant to assist in patient care support and scheduling. The role emphasizes accuracy in handling patient information, understanding medical terminology, and polite communication with patients and staff.

Full eligibility includes basic education requirements and English proficiency. Training and advancement to higher GS levels may be available based on performance and education.