Medical Support Specialist: Elevate Patient Care

Concentra; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer M

Medical, Vision, Prescription, Tele健康,

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra is seeking a Medical Support Specialist to join our patient care team and deliver quality clinical care with compassion. Under clinician supervision, you will perform routine medical procedures, administer tests, and support front and back office operations to ensure a smooth patient flow and excellent experience.

Ideal candidates have MA training or experience, knowledge of medical terminology, and a commitment to privacy and safety.

Qualifications

• Graduate of an accredited medical assistant program with externship highly preferred, OR at least one year of direct patient care experience as a medical assistant, OR military medical specialist experience (must meet credentials in the state of employment).
• Knowledge of medical procedures and medical terminology
• Working knowledge of occupational medicine requirements (state specific) preferred

Responsibilities

• Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing
• Prepare patients for physical examinations, including vital signs and ancillary testing
• Perform rapid screening tests (influenza, strep, mono, glucose, etc.)
• Assist providers during examination and treatment
• Responsible for performing routine medical procedures and triaging emergent patients
• Prepare and assist clinician with procedure set up and injury care
• Apply bandages, dressings and splints as ordered by the clinician
• Dispense medications and DME as ordered by the clinician in accordance with state regulations
• Complete quality assurance activities on equipment and medical devices and testing processes
• Maintain supplies, clean rooms and equipment, and stock exam rooms
• Maintain and operate all medical devices and equipment, including calibration and record keeping
• Notify supervisor if equipment not functioning properly or supplies needed
• Assist with patient flow and center volume
• Keep patients informed of expected wait times
• Handle clerical tasks in front and back office and ensure proper record keeping
• Ensure accuracy in documentation
• Perform front office duties: greet patients, obtain authorization, check in/out, answer calls, distribute results/paperwork
• Follow HIPAA guidelines and safety rules
• Attend center staff meetings/huddles
• Assist in maintaining neat, clean facility
• Complete applicable training including monthly clinical competency training

Skills

Service mindset

Attention to detail

Sense of urgency

Initiative

Flexibility

Decision making

Customer service

HIPAA/PHI confidentiality

Verbal/written communication

Teamwork

Training

Certifications (Drug Screen, Breath)

Microsoft Office

Education

Medical assistant program + externship preferred

1 year direct patient care experience as MA

Military medical specialist experience

Tools

Microsoft Office

Job description

Concentra is seeking a Medical Support Specialist to join our patient care team and deliver quality clinical care with compassion. Under clinician supervision, you will perform routine medical procedures, administer tests, and support front and back office operations to ensure a smooth patient flow and excellent experience.

Ideal candidates have MA training or experience, knowledge of medical terminology, and a commitment to privacy and safety.