Medical Support Assistant — Clinic & Call Center Support

US-Department-of-Veterans-Affair; Indianapolis (IN); On-site; USD 38,000 - 42,000; Full time

Job summary

US Department of Veterans Affairs seeks a Medical Support Assistant (MSA) to support physicians, nurses, and other staff. The role involves clerical and administrative tasks to facilitate patient care within the VA Medical Center, including potential work in Call Center, Urgent Care, or interdisciplinary care teams.

The position requires basic eligibility criteria, such as U.S. citizenship and a high school diploma or GED, with KSAs focused on medical terminology, customer service, and

Qualifications

• Knowledge of medical terminology and how it relates to diagnoses and procedures.
• Strong customer service skills with ability to resolve concerns.
• Ability to enter, modify and retrieve sensitive information in systems.
• Experience scheduling medical appointments in clinical settings.
• Ability to work independently handling a variety of duties.
• Effective spoken and written communication with internal and external customers.

Responsibilities

• Perform clerical and administrative work to support physicians and staff.
• Support in call centers, urgent care, or interdisciplinary care teams as needed.
• Assist with scheduling and managing appointments and records.

Skills

Medical terminology

Customer service

Data entry and records

Scheduling appointments

Independent work

Professional communication

Education

High school diploma or GED

Job description

US Department of Veterans Affairs seeks a Medical Support Assistant (MSA) to support physicians, nurses, and other staff. The role involves clerical and administrative tasks to facilitate patient care within the VA Medical Center, including potential work in Call Center, Urgent Care, or interdisciplinary care teams.

The position requires basic eligibility criteria, such as U.S. citizenship and a high school diploma or GED, with KSAs focused on medical terminology, customer service, and