Medical Support Assistant - Patient Access & Scheduling

U.S. Department of Veterans Affairs; White City (OR); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Federal retirement benefits

Health/Dental/Vision insurance

Job summary

U.S. Department of Veterans Affairs is seeking a Medical Support Assistant to handle frontline patient contact, data entry, and appointment coordination in clinical settings such as clinics and call centers.

The role requires maintaining patient confidentiality, coordinating transfers, and supporting clinical staff with administrative tasks. The work schedule is Monday–Friday with standard business hours; some positions may involve travel between VA facilities.

Qualifications

• Answer phones and greet patients per guidelines.
• Relay messages to staff and coordinate appointments.
• Verify provider orders according to scheduling guidelines.
• Maintain patient confidentiality and sensitive information.

Responsibilities

• Answer phones, greet patients, relay messages, and schedule appointments.
• Coordinate transfers between VA facilities or hospitals.
• Report backlogs and difficulties meeting deadlines; support non-routine problems with supervisor guidance.

Skills

Phone etiquette

Scheduling appointments

Interpersonal communication

Recordkeeping

Confidentiality

Tools

Vista applications

Job description

U.S. Department of Veterans Affairs is seeking a Medical Support Assistant to handle frontline patient contact, data entry, and appointment coordination in clinical settings such as clinics and call centers.

The role requires maintaining patient confidentiality, coordinating transfers, and supporting clinical staff with administrative tasks. The work schedule is Monday–Friday with standard business hours; some positions may involve travel between VA facilities.