Medical Scheduling & Records Specialist

U.S. Department of Veterans Affairs; Alamosa (CO); On-site; USD 32,000 - 52,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking Medical Support Assistants to support scheduling and coordinating patient care within VA facilities.

The role involves handling appointments, routing inquiries, and assisting clinical staff with patient information across multiple health information systems. The position requires at least a high school diploma or equivalent, English proficiency, and strong communication skills to interact with patients and care teams.

Qualifications

• Basic medical terminology knowledge to assist in patient care
• Ability to operate office software and scheduling systems
• Excellent communication with internal and external customers
• Ability to handle sensitive patient data (PII) in electronic health records
• Ability to schedule and reschedule patient appointments

Responsibilities

• Schedule and reschedule patient appointments per scheduling guidelines
• Refer patients to medical specialty clinics
• Provide information to resolve patient complaints
• Answer telephone, greet patients, and relay messages to staff
• Review and document electronic health records and administrative records

Skills

Medical terminology

Patient data systems

Scheduling appointments

Communication skills

Customer interaction

Education

High school diploma / GED / proficiency certificate

Job description

U.S. Department of Veterans Affairs is seeking Medical Support Assistants to support scheduling and coordinating patient care within VA facilities.

The role involves handling appointments, routing inquiries, and assisting clinical staff with patient information across multiple health information systems. The position requires at least a high school diploma or equivalent, English proficiency, and strong communication skills to interact with patients and care teams.