Medical Support Assistant (OA)

U.S. Department of Defense; Tacoma (WA); On-site; USD 32,000 - 52,000; Full time

Job summary

U.S. Department of Defense at Madigan Army Medical Center in Washington State is seeking a professional to perform receptionist and clerical duties in a clinical setting.

This Direct Hire Solicitation involves managing patient flow, data entry in EHR systems, and coordinating with specialty services to ensure efficient clinic operations. The role requires handling secure messaging, scheduling, and eligibility verification, with season influenza vaccination or exemption as a condition of

Qualifications

• Background investigation may be required.
• Seasonal influenza vaccination or exemption required as a condition of employment.
• Immunizations may be required unless exempted by a licensed physician.
• Mission Essential designation requires reporting to work during emergencies.

Responsibilities

• Prepare routine correspondences, reports, medical statements, and statistics.
• Perform receptionist and clerical duties in a medical clinic: data entry, scheduling, and coordination with specialists.
• Enter, update, and retrieve information from electronic health records and other systems.
• Maintain clinic appointment schedules and manage patient flow.
• Handle secure messaging, relay calls, and escalate urgent issues.
• Verify patient eligibility and communicate clinic policies.

Skills

Data entry

Clerical skills

Medical clinic experience

Tools

Electronic health records (EHR)

Job description

About the Position:

This position is located at Madigan Army Medical Center, Washington.This is a Direct Hire Solicitation

• Salary negotiation may be available for those candidates who are new to Federal service.

Duties

• Prepares routine correspondence, progress reports, medical statements, and statistical reports.


• Perform receptionist and clerical functions in a medical clinic, including data entry, appointment scheduling, and coordination with specialty services.


• Enters, updates, and retrieves information from electronic health records and other automated systems.


• Maintains clinic appointment schedules and coordinates patient flow.


• Manages secure messaging, routes calls, relays messages, and escalates urgent issues.


• Verifies patient eligibility and provides information on clinic and hospital policies and procedures.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.


• Appointment to this position is subject to a one year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 11.


• Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption.


• Required to be screened for and obtain necessary immunizations/vaccinations (hepatitis, influenza, tuberculosis etc.), unless exempted by a licensed physician.


• This position has been designated "Mission Essential". In the event of severe weather conditions or other such emergency type situations the incumbent is required to report to work or remain at work as scheduled to support mission operations..