Medical Support Assistant (OA)

Military Treatment Facilities under DHA; Washington (District of Columbia); On-site; USD 42,000 - 54,000; Full time

Job summary

Military Treatment Facilities under DHA is seeking a Medical Support Assistant (OA) at Fort McNair, DC. The role supports Army Health Clinic McNair by handling receptionist tasks, managing patient appointments, and performing clerical duties to ensure smooth clinic operations and high-quality patient care.

Responsibilities include receiving patients, entering data into systems, and coordinating end-of-day processing.

Qualifications

• Performs receptionist, recordkeeping and clerical duties in ambulatory setting.
• Enter, manipulate and retrieve information from automated systems as assigned.
• Maintain and monitor patient appointment schedules for the clinic.
• Receive patients and visitors as initial contact and determine nature of visit.
• Reconciles end-of-shift/end-of-day processing and reports.
• Responds to emergency calls and notifies medical personnel.
• Clerical duties related to in-processing, care and out-processing of patients, families and visitors.

Responsibilities

• Provide front-desk reception and information for patients and visitors.
• Manage and update patient appointment schedules and clinic records.
• Handle basic data entry and retrieval in electronic systems.
• Assist with patient in-processing and out-processing procedures.

Job description

About the Position:

The Medical Support Assistant (OA) provides support to Army Health Clinic McNair in Fort McNair, DC, helping ensure consistent, high-quality patient care and facility operations. This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD to recruit and appoint qualified candidates to positions in the competitive service.

• Perform the full range of receptionist, recordkeeping and miscellaneous clerical duties within the ambulatory setting.


• Enter, manipulate and/or retrieve information and data from automated systems as appropriate to the area assigned.


• Maintain and monitor patient appointment schedules for the clinic/practice.


• Receive patients and visitors as the initial point of contact, in person or telephonically and determine the nature of the visit/call.


• Reconciles end-of-shift/end-of-day processing and reports.


• Respond to emergency calls and notifies emergency medical personnel.


• Perform clerical duties inherent to the in-processing (reception/admission), care and out processing (transition/discharge) of patients, families/caregivers and guests.