Medical Support Assistant (Office Automation)

U.S. Department of Defense; Fort Bragg (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

U.S. Department of Defense at Womack Army Medical Center in Fort Bragg, NC seeks a Medical Support Assistant (Office Automation) to support clinic operations and patient management. The role focuses on scheduling, front-desk duties, and accurate patient data entry within electronic health records.

The position requires a suitability/background investigation, mandatory immunizations, and shift work including evenings, weekends, or holidays to sustain mission-critical healthcare services.

Qualifications

• Backround checks required.
• Interaction with children under 18 on a recurring basis.
• Immunization including Hepatitis B required for direct patient contact.
• Seasonal influenza vaccination required unless exempted.
• Tuberculosis testing required.

Responsibilities

• Schedule, coordinate, and maintain patient appointments within a healthcare setting.
• Receive patients and visitors and provide administrative assistance regarding clinic services, procedures, and appointments.
• Enter, retrieve, update, and verify patient information using electronic health records and other automated healthcare systems.
• Maintain patient medical records and ensure required documentation and forms are accurate and complete.
• Receive and route telephone calls, secure messages, patient inquiries, and information requiring attention by healthcare staff.
• Coordinate patient appointments, referrals, and other administrative requirements with healthcare providers and specialty clinics.
• Perform administrative and clerical support associated with patient in-processing, care, and out-processing.

Skills

Scheduling

Patient intake

EHR data entry

Administrative support

Communication

Job description

About the Position: Serve as a Medical Support Assistant (Office Automation) with the Department of War at Womack Army Medical Center at Fort Bragg, NC.This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD to recruit and appoint qualified candidates to positions in the competitive service.

Duties

• Schedule, coordinate, and maintain patient appointments within a healthcare setting.
• Receive patients and visitors and provide administrative assistance regarding clinic services, procedures, and appointments.
• Enter, retrieve, update, and verify patient information using electronic health records and other automated healthcare systems.
• Maintain patient medical records and ensure required documentation and forms are accurate and complete.
• Receive and route telephone calls, secure messages, patient inquiries, and information requiring attention by healthcare staff.
• Coordinate patient appointments, referrals, and other administrative requirements with healthcare providers and specialty clinics.
• Perform administrative and clerical support associated with patient in-processing, care, and out-processing.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position is subject to a background investigation to determine your suitability for Federal employment.
• This position has specific initial background investigation and periodic re-verification requirements since its duties require interaction with children and youth under the age of eighteen (18) years of age on a recurring basis.
• Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.
• This position has mandatory seasonal Influenza vaccination requirements and is subject to annual seasonal Influenza vaccinations unless otherwise exempted for medical or religious reasons (documentation of exemption must be provided upon hire).
• This position requires the incumbent to have Tuberculosis testing.
• Lifting up to 15 pounds may be required.
• This position has been designated Mission Essential. In the event of severe weather conditions or other such emergency type situations, the incumbent is required to report to work or remain at work as scheduled to support mission operations.
• This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations. Employee shifts are rotated on a regularly scheduled basis.