Medical Support Assistant (OA)

U.S. Department of Defense; Joint Base Lewis-McChord (WA); On-site; USD 42,000 - 62,000; Full time

Job summary

U.S. Department of Defense is seeking a Medical Support Assistant (Office Automation) to support a Medical Treatment Facility. This Direct Hire Solicitation outlines duties in ambulatory care such as data entry, scheduling, and coordination with specialty services.

The role includes managing electronic health records, patient flow, secure messaging, and information on policies and procedures. A one-year probation applies per 5 CFR Part 11, with vaccination requirements and potential immunization

Qualifications

• Data entry and appointment scheduling experience.
• Experience with electronic health records systems.
• Familiarity with Office automation tools recommended.

Responsibilities

• Performs receptionist and clerical functions in an ambulatory clinic, including data entry, appointment scheduling, and coordination with specialty services.
• Enters, updates, and retrieves information from electronic health records and other automated systems.
• Maintains clinic appointment schedules and coordinates patient flow.
• Manages secure messaging, routes calls, relays messages, and escalates urgent issues.
• Verifies patient eligibility and provides information on clinic and hospital policies and procedures.
• Prepares routine correspondence, progress reports, medical statements, and statistical reports.

Skills

Data entry

Appointment scheduling

Electronic health records

Office automation

Job description

About the Position: Serves as a Medical Support Assistant (Office Automation) for a Medical Treatment Facility (MTF).
This is a Direct Hire Solicitation.

Duties

• Performs receptionist and clerical functions in an ambulatory clinic, including data entry, appointment scheduling, and coordination with specialty services
• Enters, updates, and retrieves information from electronic health records and other automated systems.
• Maintains clinic appointment schedules and coordinates patient flow.
• Manages secure messaging, routes calls, relays messages, and escalates urgent issues.
• Verifies patient eligibility and provides information on clinic and hospital policies and procedures.
• Prepares routine correspondence, progress reports, medical statements, and statistical reports.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Appointment to this position is subject to a one year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 11.
• This position has a mandatory seasonal influenza vaccination requirement and is subject to annual vaccination.
• Required to be screened for and obtain necessary immunizations/vaccinations (hepatitis, influenza, tuberculosis etc.), unless exempted by a licensed physician.
• This position has been designated "Mission Essential". In the event of severe weather conditions or other such emergency type situations the incumbent is required to report to work or remain at work as scheduled to support mission operations.