Medical Support Assistant (OA)

U.S. Department of Defense; Annapolis (MD); On-site; USD 35,000 - 58,000; Full time

Job summary

The U.S. Department of Defense seeks a Medical Support Assistant (Office Automation) at Naval Health Clinic Annapolis, MD. The role handles patient records, front-desk duties, and appointment coordination in an ambulatory clinic setting.

Candidates must pass suitability background checks, obtain/maintain a Secret clearance, meet immunization requirements, and qualify as a typist (40 wpm). Travel up to 5% may be required; a 1-year trial period is possible; the position is mission essential.

Qualifications

• Maintain patient records (electronic and paper) with proper patient and health care provider identification.
• Receive patients and visitors as the initial point of contact in ambulatory clinic.
• Maintain and monitor patient appointment schedules for the clinic.
• Refer urgent messages and patient results for immediate actions.

Responsibilities

• Maintain all patients' records, both electronic and paper, according to regulation ensuring each entry contains proper patient and health care provider identification.
• Perform full range of receptionist, record keeping and miscellaneous clerical duties within the ambulatory clinic setting.
• Receive patients and visitors as the initial point of contact, either in person or telephonically.
• Provide information regarding the practice, clinic, and hospital policies, procedures, and locations to patients, family members, staff, etc.
• Maintain and monitor patient appointment schedules for the clinic/practice.
• Refer urgent messages and patient results for immediate actions.

Skills

Reception duties

Record keeping

Clerical tasks

Patient communication

Job description

About the Position:

Serve as Medical Support Assistant (Office Automation) at the Naval Health Clinic Annapolis located in Annapolis, Maryland.

This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD to recruit and appoint qualified candidates to positions in the competitive service.

Duties

• Maintain all patients' records, both electronic and paper, according to regulation ensuring each entry contains proper patient and health care provider identification.
• Perform full range of receptionist, record keeping and miscellaneous clerical duties within the ambulatory clinic setting.
• Receive patients and visitors as the initial point of contact, either in person or telephonically.
• Provide information regarding the practice, clinic, and hospital policies, procedures, and locations to patients, family members, staff, etc.
• Maintain and monitor patient appointment schedules for the clinic/practice.
• Refer urgent messages and patient results for immediate actions.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment. A background investigation and credit check are required.
• This position has mandatory seasonal Influenza vaccination requirements and is subject to annual seasonal Influenza vaccinations unless otherwise exempted for medical or religious reasons (documentation of exemption must be provided upon hire).
• Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.
• This position requires the incumbent to have Tuberculosis testing.
• Travel up to 5% may be required.
• This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.
• One year trial/probationary period may be required.
• This position has been designated Mission Essential. In the event of severe weather conditions or other such emergency type situations, the incumbent is required to report to work or remain at work as scheduled to support mission operations.