Medical Support Assistant (Office Automation)

U.S. Department of Defense; Kapolei (HI); On-site; USD 50,000 - 80,000; Full time

Job summary

U.S. Department of Defense's Warrior Ohana Medical Home in Honolulu, Hawaii, seeks an administrative professional to support the Directorate of Family Medicine. You will schedule patient appointments, coordinate consultations with other departments, and generate reports using the automated system.

You will also train lower graded staff, monitor workflow, and perform a range of administrative duties to ensure smooth operations at the medical facility. This is a Direct Hire Solicitation.

Qualifications

• Experience with scheduling in a medical setting.
• Ability to train lower graded staff.
• Experience generating documents and reports.
• Strong administrative support skills.

Responsibilities

• Schedule patient appointments at clinics.
• Provide guidance and training to lower graded employees.
• Arrange patient consultations with other departments/facilities.
• Generate documents/reports using automated systems.
• Monitor team performance through workload analysis.
• Perform a variety of administrative duties for the medical facility.

Skills

Schedule management

Training delivery

Reporting and analytics

Administrative support

Tools

MS Office

Reporting software

Job description

About the Position: This position is located within Warrior Ohana Medical Home (WOMH) in the Directorate of Medicine, Department of Family Medicine, in Honolulu, Hawaii.
This is a Direct Hire Solicitation

Duties

• Schedule patient appointments at various clinics.
• Provide guidance and training to lower graded employees.
• Arrange for patient consultations with other departments/facilities.
• Generate documents/reports using the automated system and appropriate software.
• Monitor team performance through statistical analysis of workload, population demand, and team operations.
• Perform a variety of administrative duties in support of the medical facility.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position has been designated "Mission Essential". In the event of severe weather conditions or other such emergency type situations (natural or man-made disaster) the incumbent is required to report to work or remain at work as scheduled.
• Appointment to this position is subject to a one year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 11.
• This position has a Temporary Duty (TDY) or business travel requirement of 5% of the time.
• Employees assigned to a medical treatment facility are required to be screened for applicable immunizations or pre-existing immunity based on occupational risk, regardless of job series.
• This position has a mandatory seasonal influenza vaccination requirement and is subject to annual vaccination.
• This position is required to work uncommon tours of duty hours such as, on-call, working either fixed or rotating shifts, evenings, weekends, and/or holidays.