Medical Support Assistant - Front Desk & Records Liaison

Talentify; Burlington (CO); On-site; USD 36,000 - 48,000; Full time

Job summary

Sciolex Corporation is seeking a Medical Support Assistant to support Veterans Health Administration operations. The role involves front desk duties, scheduling, medical records handling, and coordination with external providers.

Candidates should have a high school diploma, basic medical terminology knowledge, and at least 6 months of customer service experience. English proficiency and basic computer skills are required.

Qualifications

• High School Diploma, GED, or other equivalent.
• Knowledge of basic medical terminology.
• Minimum of 6 months of customer service experience.
• Ability to type 50 WPM.
• Possess basic computer skills.
• Oral and written proficiency in English.

Responsibilities

• Screens and receives phone calls in a courteous and timely manner
• Responds to telephone inquiries regarding delivery of services
• Perform appointment scheduling, tracking, pre- and post- appointment contacts as required
• Receive medical records and ensure all necessary health and administrative information are processed into the proper Records Systems
• Coordinates and authorizes care with external community care providers
• Access computers to utilize Microsoft Office products including Outlook, Teams, Word, and Excel, and various electronic systems
• Process community care consults in associated electronic systems
• Effectively communicates with internal and external medical providers, reception staff, patients, and other third parties
• Provide friendly and quality customer service to all patients, patient families, office and medical staff
• Various front desk administrative duties, as needed

Skills

Typing 50 WPM

Customer service

English proficiency

Education

High School Diploma or GED

Job description

Sciolex Corporation is seeking a Medical Support Assistant to support Veterans Health Administration operations. The role involves front desk duties, scheduling, medical records handling, and coordination with external providers.

Candidates should have a high school diploma, basic medical terminology knowledge, and at least 6 months of customer service experience. English proficiency and basic computer skills are required.